The Clinical Resource Hub (CRH) RN supports the location to and from which care is delivered, including but not limited to VA clinical locations and provider alternate worksites. Supports the VISN CRH which may provide telehealth and face-to-face services not only to clinical areas within the VISN CRH but also other VISN CRHs throughout the nation. This job will close when we have received 50 applications which may be sooner than the closing date.
The CRH RN supports the location to and from which care is delivered, including but not limited to VA clinical locations and provider alternate worksites. Supports the VISN CRH which may provide telehealth and face-to-face services not only to clinical areas within the VISN CRH but also other VISN CRHs throughout the nation. Provides direct care to one or multiple panels of patients.
The CRH RN responsibilities include coordinating scheduling of appropriate labs and appointments, performing screenings, visit and consult triage, and care coordination. Collaborates with other members of the expanded health care team, facilitates coordination and transition of care between services, and may involve the patient and family in the decision-making process.
Minimizes fragmentation of healthcare delivery and optimizes quality of patient and family outcomes in a cost-effective manner. Collaborates effectively with all levels of staff, to include other health professionals, providing ongoing care management and coordination services.
Provides professional assessment, coordination, telephone triage and planning of multiple health care services; acts on behalf of the Veteran to assure that necessary clinical services are received, and that progress is being made. The CRH RN is responsible for providing direct patient care to Veterans and training and support to CRH and Spoke site staff as appropriate. The CRH RN is responsible for managing care across the health care continuum for a select group of clients.
Responsible and accountable for all elements of the nursing process when providing direct patient care. Independently provides professional assessment, coordination, telephone triage and planning of multiple health care services; acts on behalf of the Veteran to assure that necessary clinical services are received, and that progress is being made.
The incumbent is responsible for providing direct patient care to Veterans and training and support to CRH and Spoke site staff as appropriate. Due to potential patient access need changes, the CRH Nurse may be requested to assist with nursing coverage within the CRH on a temporary or permanent basis. The incumbent may also be required to complete other duties as assigned within CRH.
Core elements of performance include: - Utilizes knowledge and active promotion of evidence-based practice and patient driven care to provide care to patients, - Promotes access with virtual or face-to-face visits as appropriate, - Utilizes motivational interviewing and Whole Health coaching techniques to guide patients to establish goals, - Actively participates in unit level quality improvement processes and initiatives and customer service programs, Responsibilities for the specific nursing role are listed below.
- Documents assessment and interventions by policy and practice standards (CPRS/Oracle) - Mentors and precepts new staff and students. - Crisis intervention for unique population - Completes post-Emergency Department (ED)/Urgent Care and post-discharge phone calls within 2 business days, and documents results in patient's medical record.
- Collaborate with the Teamlet (Patient, Primary Care Provider, RN Care Manager, Clinical Associate, and Clerical Associate) and expanded Team (family/caregiver, internal and community-bases services involved in providing care to the patient) in developing the patient-driven care plan for life. - Provides patient and family health education with a focus on self-management, prevention, and wellness, based on the patient's personalized health plan/goals.
- Manages triage, telephone triage, and scheduled and unscheduled patients. - Promotes cost effective use of resources and adopt effective least-expensive strategies expected in non- face-to-face approaches (including Tele-Health). - Keeps patient's provider and appropriate case manager aware of patient progress, issues, and/or problems.
- Screens patients for social service, home care, and other community care needs; and coordinate or make referrals as appropriate; and seek consultation when indicated.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Varies based on the need of the agency.
Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not authorized
This position requires a college education to qualify, you must submit a copy of your transcripts with your application. Education cannot be credited without documentation. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
lesley.horton@va.gov · (205) 933-8101 X334006
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $64304 – $160118/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-10-26.
There are 3 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →