Employees serve as a Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center are part of an interdisciplinary healthcare team. The incumbent is efficient, motivated, and focused on customer satisfaction. This position is performed above the full performance level and includes a range of higher-level duties.
This position is located with the Clinical Contact Center for VISN 19.Duties include but not limited to: Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care and meet the needs of Veterans, their family members and/or legal representatives via various available contact modalities to include, but not limited to, telephone calls, secure messaging, chat, text messaging and video regarding a broad range of topics, including medication refills and renewals, basic billing inquiries, and procedural pharmacy activities.
Routinely reviews computer medication profiles for therapeutic duplication, prescription noncompliance, allergies and drug reactions. Seeks assistance with identified individuals from a Clinical Pharmacist or supervisor for further evaluation, if needed. Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the computer accurately, thoroughly and in a timely manner.
Uses approved VISN CCC Pharmacy protocols when appropriate to satisfy patient medication requests. Consistently documents patient contact and resolution in VISN CCC software and/or the Electronic Health Record (HER) to include, but not limited to, what was requested, what action was taken, and any other information which may be pertinent during future research. Assists in the documentation of medication variances.
Assists in training for lower graded technicians and technician students. Assists in the completion of workload for other VISN CCC Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs. Performs all duties of lower graded technicians, if required. Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve Veteran's concerns at first contact.
When required, refers to other VA resources to assist in the resolution process. Always resolves all Veteran issues in a timely and caring manner with emphasis on providing FCR. Stays abreast of and consistently follows regulations, policies, and directives to ensure safe medication distribution. Actively supports VISN VA Health Connect team members in troubleshooting issues with CCC software systems, telephone software, and databases.
Seeks assistance from designated Lead Technician, a pharmacist or supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful. Follows applicable regulations and instructions regarding access to computerized files. Ensures Electronic Health Record (HER) access to all sites serviced are maintained. Participates in continuous daily improvement and VISN VA Health Connect initiatives.
Completes additional duties as assigned. VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws Work Schedule: Part-Time 30 hours per week between 9:00am-5:30pm MST Monday-Friday *Tour may be flexible but includes staffing at least 2 Federal Holidays in the calendar year. Remote: Yes-This position is eligible for Remote work and is exempted from return to office requirements. Remote exempted positions are reviewed annually and do not imply permanent remote work status.
Selectees will work 100% of the time in a non-VA owned space outside or inside of the local commuting area of parent station. The employee's workspace must be suitable for conducting business, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.
The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.
This position may fall under the Presidential Memorandum titled "Return to In-Person Work" which will require you to go into the office if the exemption is not approved when it's up for review. Virtual: This is not a virtual position. Functional Statement #:99329-S Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
There is no educational substitution at this grade level.
V19USAJOBS@VA.GOV · 719-227-4600
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50460 – $65599/yr.
Yes, this position is fully remote.
Applications close on 2026-10-12.
This is a 32 Hours per week, between 9:00am-5:30pm MST Monday-Friday. Tour maybe flexible but includes staffing at least 2 Federal Holidays in the calendar year. position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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