This position is in the Medical Disability Examination Office's Training and Development Staff and reports under the supervision of the Chief for Training. The incumbent serves as a Training Analyst and supports all areas related to program management, coordination, and assessment of the vendor examiner training and exams-related claims processor training programs in support of compensation and pension (C&P) claims processing.
Specific duties include: Assists in planning, designing, and executing a program to inform, train and educate general and specific audiences about and how to request, review, and conduct C&P examinations. Identifies VBA and MDE vendor training needs as they specifically relate to C&P examinations through review and analysis of quality review findings, surveys, focus groups, and similar tools.
Serves as subject matter expert (SME) to develop education and training modules, based on the identified training needs of claims processors and vendor examiners. Develops and/or updates education and training programs and activities in collaboration with other divisions and entities both within and outside VA.
Analyzes VBA wide claims policy and/or operations, newly enacted legislation or court decisions, or resolution of major operational problems toward developing training products. Conducts technical research and provides technical advice and support to the Senior Training Analyst, Training Chief and Assistant Director in support of attaining goals and objectives for the overall program.
Recommends innovative programs, new approaches, and technology that improve the training effectiveness. Publishes trainings in the appropriate learning management system and provides maintenance and updates to individual accounts. Provides status reports on the progress of the training-related initiatives and establishes goals and tracks the progress of those efforts toward meeting established milestones.
Coordinates, schedules, facilitates, presents, and supports training delivery to internal and external audiences both in-person and virtually. Participates in national in-person and remote audits and site visits, if needed, which include review, examination, and verification of records to assess compliance with contractual training program requirements.
Works with senior employee and managers to coordinate and negotiate intricacies of claims processor and examiner training that significantly impacts service to Veterans and determines the best course of action to address identified training needs and to incorporate new initiatives, technology, and software developments related to the C&P process at the field level.
Responds to inquiries related to training issues requiring specific knowledge of training programs and systems as they relate to C&P examination training curriculum, training events, and contractual requirements. Performs other duties, as assigned. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only.
The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Training Analyst); PD39064A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Duty Hours: 8:00am - 4:30pm
Stephen.Todd3@va.gov · (313) 596-7240
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $90925 – $118204/yr.
This position requires a Other security clearance.
Applications close on 2026-09-16.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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