The incumbent is responsible for analyzing complex data, evaluating operational processes, developing interpretive reports, advising leadership on performance trends, and supporting initiatives designed to enhance access, communication, timeliness, and service recovery. The position requires independent judgment, strong analytical capability, and refined communication skills to translate data and operational evidence into practical improvements to support veteran care.
Data Collection, Analysis, and Visualization Duties Collecting, synthesizing, and interpreting a wide range of Veteran experience-related data.
This includes analyzing performance measures, survey responses, satisfaction indicators, operational trends, workload and productivity metrics, and dashboard outputs Works with multiple databases, reporting tools, and internal systems to extract meaningful information and determine what the data reveal about performance, operational gaps, and opportunities for improvement.
Ensures that data are accurate, validated, reconciled, and interpreted properly Develops charts, graphs, dashboards, narrative summaries, scorecards, and written interpretations that explain trends, highlight risk, compare performance over time, and identify drivers affecting the Veteran experience Transforms complex findings into clear and accessible products that support decision-making at all levels of the organization and informs targeted interventions that improve the Veteran experience.
Uses a variety of analytic tools and VA information systems, such as CPRS, VistA, VSSC, Pyramid Analytics, SQL and Power Bl, to compile, validate, and interpret patient experience data. Assists teams in assessing existing processes, documenting workflow patterns, identifying barriers, and describing desired future conditions that promote a better Veteran experience.
Monitors action plans, tracks corrective actions, organizes project phases, and evaluates progress toward established goals. The position requires skill in facilitating meetings, preparing agendas, documenting discussions, and coordinating follow-up tasks to ensure project milestones are met.
Reviews existing procedures governing correspondence management, record keeping, forms control, document routing, and administrative workflow, recommending improvements that strengthen compliance and efficiency. Develops or revises policies and procedures related to Veteran experience operations, ensuring alignment with federal regulations and local directives.
Participates in budget-related activities by compiling historical cost data, preparing routine financial analysis, assisting in formulation of service budgets, monitoring expenditure trends, and reviewing funding requests for completeness and accuracy.
May serve as a purchase card holder or Contracting Officer's Representative (COR), ensuring procurement actions & vendor monitoring Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Mon-Fri, 730am-4pm Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD03499O Relocation/Recruitment Incentives: Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Benjamin.Stevenson@va.gov · 6507099873
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $51542 – $81964/yr.
Applications close on 2026-10-09.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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