The primary purpose of the position is to serve as a program analyst performing assignments that are typically limited in scope or clearly defined segments of larger projects. The employee performs assignments for a program which has a recurring need for data gathering, analysis, and interpretation, or may perform work involving special projects assigned to higher-graded program analysts.
The Program Analyst will manage and coordinate all aspects of the patient experience, patient centered care, and customer satisfaction outcomes and measures for the MHS. The incumbent serves as the primary liaison with the Veteran Experience committee on customer service/staff satisfaction.
Develops tools and methods, manage existing tools and methods, collecting and analyzing results, interpreting results, and communicating results of all patient experience and customer feedback to clinical and administrative services withing MHS. Uses current research/studies or benchmarking to resolve system problems relating to MSH program clinical operations. Reviews and validates all productivity data are properly captured and accurate.
Determines pertinent issues and collects relevant information from a variety of sources to advise management of the effectiveness of programs and operations. Develops recommendations and proposals regarding findings and areas of improvement. Coordinates with the Supervisory Program Analyst and provides recommendations in the application of standards that affect the MHS. Performs other duties as assigned.
Work Schedule: M-F 8:00 am - 4:30 pm or as determined by the supervisor Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD035480 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
brenda.johnson10@va.gov · 7275986871
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $77161 – $100315/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-26.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-13 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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