This position is located at the Southeast Louisiana Veterans Health Care System (SLVHCS), Department of Veterans Affairs, and reports directly to the Chief, Emergency Medicine Service. The primary purpose of this position is to support the analyses of Veteran Satisfaction and health care quality date that are the core of VA performance management.
Provides analysis of performance measurement data which includes patient satisfaction data typically derived from the Consumers Assessment of Health Providers and Systems (CAHPS) surveys. Analyzes data collected from the Patient Advocate Tracking System (PATS), the Survey of Healthcare Experience of Patients (SHEP) to assess patient satisfaction, to evaluate and prioritize improvement initiatives.
Creates sophisticated user reports with capability to slice and dice complex performance measurement data in multiple ways to meet customer needs. Provides multi-level analyses of performance measures to support performance management and quality improvement across the VA. Provides analyses, as requested, in support of developing new performance measures, performance measure targets, composite indices or other key performance metrics.
Works to improve health care delivery programs and operations in the VA at the local and national level independently and through collaboration Independently conducts specialized statistical studies, national in scope to benchmark at the local level and advise Management on complex health care processes or outcomes whose quality could be improved. Communicates effectively with each in order to gather information, present recommendations and coordinate services.
Communicates effectively both orally and in writing as assignments will require developing written reports, graphic presentations, statistical tables and well as briefing Management and staff. Researches problems and issues, written and oral communication skills, and the application of mature judgment in problem solving. Creates sophisticated user reports with capability to slice and dice complex performance measurement data in multiple ways to meet customer needs.
Provides managers with objectively based information for making decisions on the administrative and programmatic aspects of agency operations and management. Work Schedule: Monday -Friday 7:30am-4:00pm, subject to change based on the needs of the facility. Telework: Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/PD071750 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Kathy.Carroll@va.gov · 813-503-7921
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $97087/yr.
This position is eligible for telework.
Applications close on 2026-09-09.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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