This position has a primary responsibility to support the planning and operational management for all Community Care/Non-VA Care Services programs. This position provides information and analysis that influences the decisions regarding change, provides information and analysis for short and long-range planning and recommends change, recommends change in programs for improving coordination of workflow, and controls measures required to provide information to managers.
Duties include, but are not limited to: Develops and maintains data capture and tracking tools to analyze Community Care program trends, workloads, costs, and personnel requirements. Prepares and submits reports, studies, and performance metrics for leadership briefings, including Directors Daily and Weekly reports. Coordinates and develops administrative documents, spreadsheets, databases, reports, and briefing materials using advanced software applications.
Collects, analyzes, and compiles data from multiple sources to develop reports, presentations, and recommendations for OCC leadership. Researches and develops recommendations to improve efficiency and reduce program costs without negatively impacting operations. Supports program effectiveness by monitoring consult timeliness, workflow processes, and quality improvement efforts for Community Care operations.
Analyzes workload and productivity data to support operational planning and resource allocation for Community Care programs. Provides information, guidance, and referral assistance to staff, Veterans, and stakeholders regarding Community Care functions and services. Coordinates with OCC leadership, service lines, and external stakeholders to communicate program findings, clarify process issues, and support implementation of operational recommendations.
Conducts special studies and research to evaluate Community Care programs, identify issues, and recommend operational improvements. Develops project plans, establishes timelines, and evaluates program processes to support Community Care operational goals and organizational effectiveness. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on the needs of the facility Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/PD07507O and PD07506O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS):Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
WARDELL.WASHINGTON@VA.GOV · 501-352-8840
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61772 – $97087/yr.
This position is eligible for telework.
Applications close on 2026-10-30.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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