This position is located in the Office of Integrated Veteran Care (IVC), Customer Service, responsible for transformational quality reviews and monitoring the effectiveness and efficiency of improvement efforts; serves as project manager for complex healthcare and operational improvement initiatives affecting IEN program quality and performance across IVC; conducts studies and organizational analyses of functions and work processes and provides guidance and recommendations to management.
Duties include, but are not limited to: Broad knowledge of the Veteran Community Care Program (VCCP) and family member programs (CHAMPVA, Spina Bifida, and Foreign Medical Program, etc.) to study, evaluate, and improve the performance and quality of operations in any assigned area of IVC. Contributes to research projects by contributing subject-matter expertise knowledge on performance quality, measurement, and improvement processes, procedures, and tools.
Plans and conducts analytical studies of management functions in support of improvements in organizational structure and staffing level efficiency. Provides consultative support to management, identifying effective process measures and monitors for quality and performance improvement opportunities based on a variety of studies, audits, and data analysis.
Serves as a Directorate subject matter expert working to improve program effectiveness and efficiencies by helping identify the most appropriate measures and monitors to ensure quality outcomes. Work Schedule: 8-hour tour Monday-Friday between 6am and 5:30pm MT Telework: Ad-hoc telework only.
A telework arrangement in which an employee is approved by a supervisor to telework on an ad-hoc/case-by-case and non-routine basis, where the hours teleworked are not part of a previously approved, ongoing, or regular telework schedule. Virtual/Remote: This is not a remote position. The selectee will be required to report to a VA facility, Agency/VA approved leased space, or any Federal building designated by VA.
Position Description/PD#: Program Analyst/PD459040 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized
There is no educational substitution at this grade level.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $106437 – $172980/yr.
This position is eligible for telework.
Applications close on 2026-08-31.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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