This position is located in the Customer Service Office of Integrated Veteran Care (IVC). This position reports to the Customer Service Director and is responsible for overall management, budget, plans, staff advice, and inter-divisional contacts.
Duties include, but are not limited to: Performs qualitative and quantitative management techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs Develops and recommends enhancements in program objectives as they relate to the sound utilization of human, financial, and material resources Prepares documentation to substantiate findings and recommendations, organizes, and delivers briefings to others to encourage understanding and acceptance of findings and recommendations Provides personnel management to include supervision, employee development, organizational and inter-personal communications, work flow analysis, and goal achievement Performs constant redistribution and re-balancing of priorities to enhance workflow, productivity, accuracy, and timeliness for the department Leads staff in investigating, developing, and recommending acceptable solutions within the department Studies, analyzes, and develops methods to improve the efficiency, accuracy, and timeliness of services provided to both internal and external customers Assists the Director in the development and implementation of performance standards and monitors employee performance Work Schedule: 8-hour tour Monday-Friday between 6am and 6pm MT, based on business needs.
Telework: This position may be authorized for ad hoc telework. Ad hoc telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position.
Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work five days per week unless they are approved for an exception, an exemption, or extension while pending space assignment. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.
Position Description/PD#: Program Manager/PD00720A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $106437 – $172980/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-26.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →