The incumbent serves as a Project Activation Specialist for the Ralph H. Johnson VA Medical Center in Charleston,South Carolina. As such, the incumbent's main responsibility is to develop systems and procedures that will assist in the coordination of activities associated with all phases of construction projects including, but not limited to, initial planning, design, on-going construction, and post-construction activation actions at all sites.
The incumbent serves as a Project Activation Specialist for the Ralph H. Johnson VA Medical Center.
As such, the incumbent's main responsibility is to develop systems and procedures that will assist in the coordination of activities associated with all phases of (construction) projects including, but not limited to, initial planning, design, on-going construction, and post-construction activation action at all sites of care including the main medical center, all Community Based Outpatient Clinics (CBOCs), leased space, installations, and any other site of care or of interest.
The incumbent works under the direction of the Chief of Space Administration, but also with other Senior Management staff including Service Chiefs. The incumbent will work in close coordination and interaction with all sections of the Engineering Service and Information Technology (IT) for all types and scopes of projects (Majors, Minors, NRM's, and station-level projects) to include the coordination of the space management program of the medical center.
The incumbent also performs other duties as assigned by the Chief of Space Administration, Director, and other Senior Management officials. Comprehensive and thorough knowledge of Title 38, Hybrid 38 and Title 5 Pay Systems, VA Directives, CFR (Code of Federal Regulations) and VA qualification guidelines, and special pay. Expert knowledge of VHA policies and regulations as they relate to providing care to Veteransand beneficiaries.
Must have extensive knowledge of VHA policies that relate to resource allocation and budgetary issues.
Team Lead, Data Management and Process Improvement Leads the team and provides the day-to-day work direction, review, and distribution, balance, and adjustment of workload Monitors and reports on the progress of the team's work and provides updates to the supervisor Coaches and develops the team using appropriate tools and techniques to address a variety of issues and situations Oversees general administrative issues regarding subordinates' leave, scheduling, appointments, etc.
Provides the team formal and informal training information related to patient advocacy service, customer service, techniques, and resources needed to educate themselves Provides higher-level data management and analysis function for the Patient Advocate team Develops and maintains organizational dashboards and data sets Regularly produces cumulative reports which includes a categorization of patient inquiries to track and trend the patterns to identify opportunities for improvement Complaint Resolution Leads and oversees the facility Veteran Centered Complaint Resolution (VCCR) process, including complaint resolution, data capture, and analysis of issues/complaints to make system improvements Works in collaboration with Patient Advocates, Service-Level Advocates (SLAs), and front-line staff to resolve complex issues that occur at the point of service or due to further investigation of the problem(s) Addresses complaints and proactively explores all avenues to identify the nature and scope of the problems and initiates appropriate action to expedite resolutions Patient Advocate Representation and Relationship Management Serves as the liaison between the facility, patients, staff, and the community, ensuring Patients understand their rights, in addition to, their responsibilities Determines causes of patient dissatisfaction, misinformation, or complaints and documents patient encounters and contacts appropriate services to establish resolutions Leads and ensures that rounds throughout the facility are conducted on a routine basis to solicit patient feedback and build strong relationships with SLAs and service leadership.
Leads staff in responding to patients' inquiries through multiple VA approved forms of contact (e.g., Inquiry Routing and Information System (IRIS), My HealtheVet, Secure Messaging, E-mail, Phone, Walk-in, Town Halls, etc.), where patients pose questions, complaints, compliments, and suggestions.
Work Schedule: Monday -Friday 07:00 am- 3:30 pm Compressed/Flexible: Not Authorized Telework: Ad-Hoc may be authorized, VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist- Activation Spec/PD00048A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
kea.lauchu@va.gov · 405-456-2140 X62140
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $89508 – $116362/yr.
Applications close on 2026-11-06.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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