The Employee Experience Officer serves in the Experience Office at the Atlanta VA Health Care System (AVAHCS), a complex healthcare system comprising three medical centers and nineteen Community-Based Outpatient Clinics (CBOCs). The health care system delivers comprehensive care to Veterans across a large geographic service area and employs a diverse workforce across clinical and administrative services.
Major duties include, but are not limited to:Serves as the health care system subject matter expert for employee experience and workforce engagement strategy, advising senior leadership on initiatives that impact employee engagement, workforce satisfaction, and employee well-being. Leads the development and implementation of enterprise workforce engagement strategies that support organizational priorities and strengthen organizational culture across the health care system.
Designs and implements system-wide employee experience initiatives to improve workforce engagement, reduce burnout, enhance workforce resilience, and promote employee well-being. Provides strategic consultation to executive leadership regarding organizational culture transformation, workforce engagement strategy, and employee experience design.
Integrates employee experience principles into workforce development initiatives, leadership engagement programs, and organizational performance improvement strategies. Conducts environmental scans and benchmarking studies to identify best practices in employee engagement, workforce well-being, and organizational culture. Leads cross-organizational initiatives requiring collaboration among clinical services, administrative programs, and executive leadership.
Chairs the Employee Engagement Committee Facilitates workforce listening sessions, engagement forums, leadership workshops, and other activities designed to gather employee feedback and improve organizational culture. Represents the health care system in meetings, collaborative forums, and working groups addressing workforce engagement and employee experience initiatives.
Develops project plans, establishes priorities, tracks milestones, and ensures timely execution of initiatives. Develops briefing materials, reports, and presentations for executive leadership regarding workforce engagement strategies and program outcomes. Serves as liaison between executive leadership and internal stakeholders to ensure alignment of workforce engagement initiatives across service lines and facilities.
Manages, facilitates, and provides data with recommendations to leaders from the Atlanta Speaks platform for employee feedback to leadership. Leads analysis of workforce engagement data, including the All-Employee Survey (AES), ESignals feedback tools, workforce analytics dashboards, and other organizational assessment tools.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday- Friday 7:30am-4:00pm. Work Schedule is subject to change based on agency need. Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist (Employee Engagement Officer)/PD115440 and PD11509 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $65271 – $102669/yr.
This position requires a Other security clearance.
Applications close on 2026-10-19.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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