The position serves as a key administrative and operational support professional within the Primary Care Service Line at the Robley Rex VA Medical Center in Louisville, KY.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** MAJOR DUTIES: Provides comprehensive program coordination, data management, workflow support, project oversight, and analytical assistance to ensure efficient clinic operations and compliance with VA policies, standards, and regulatory requirements.
Supports leadership by performing research, tracking performance indicators, ensuring program integrity, overseeing outpatient clinic services, and assisting with continuous improvement activities. Supports administrative operations, coordination, and workflow oversight across a multisite clinic structure.
Ensures continuity of service delivery, facilitates communication between clinic teams and leadership, and supports the effective functioning of clinical and administrative programs within multiple geographically distributed locations. Provides administrative and operational support for clinical programs. Coordinates activities across multiple functional areas. Assists in the planning, organization, development, direction, and assessment of clinic operations.
Assists in planning, implementing, and evaluating program processes ensuring alignment with service objectives and regulatory requirements. Manages day-to-day administrative tasks including documentation, reporting, scheduling, communication tracking, and workflow optimization. Supports the acquisition of supplies, equipment, and services for the medical center and assists in developing plans for the effective utilization of clinic space.
Reviews all requests for medical supplies, office supplies, expendable equipment, non-expendable equipment, building issues or request, security concerns, and notifies the appropriate leadership channels. Acts as an extension of leadership and collaborates with colleagues within the facility to resolve patient care issues, including those that cross over service lines.
This includes issues within patient complaints, clinic waiting times, missed opportunities, clinic access, etc. Coordinates all data validation programs. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: This position may be authorized for ad-hoc telework.
Telework eligibility will be discussed during the interview process.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61722 – $80243/yr.
This position is eligible for telework.
Applications close on 2026-11-10.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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