Serve as the DROC Training Manager. Develop and maintain a training infrastructure enhancing initiatives, communication, reducing duplication, and enhancing economy of scale, and serving as contact for nationwide initiatives. This announcement is being limited to the first 25 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time(EST) or on the day when the number of applications reaches 25 at 11:59 p.m.
(EST).
Specific duties include: Administers Decision Review Operations Center training programs that are consistent with the vision of a well-trained and informed workforce in the claims processing area. Advises Decision Review Operations Center management on all aspects of technical training policy, determines training needs based upon quality reviews, and research training packages.
Plans, develops, implements, coordinates and manages functions such as systematic studies for assessments of immediate and long-range training needs for the organization to ensure effective operation. Through data mining, identifies trends related to deferrals or other program errors and trains to trends to correct program deficiencies. Develops tracking systems for conducting internal quality reviews.
Uses surveys, focus groups and similar tools to obtain feedback from employees, managers and supervisors, on training effectiveness. Evaluates training programs and uses the findings in planning, developing and installing new or modified programs. Ascertains the need for and generates surveys and studies of all faces of training program needs and review of data. Provide training, as needed, to outside entities involved in VBA processing.
Administers training modules, proctors and scores testing, and reports testing results for RVSRs, VSRs, and other positions with the Decision Review Operations Center. Reviews and assesses training needs of all Decision Review Operations Center staff, assessing both individual needs and needs related to all DROC functions.
Coordinates formalized training on trends noted on quality reviews by using STAR review results, regulations, directives and other relevant material to train all VSC staff in relevant phases of division work. Responsible for coordination and tracking of all training required by OFO, C&P service, or other centralized VA authority.
Confers and interacts with instructors, subject matter experts, and others to perform analyses for the identification of specific training/learning objectives and to coordinate and/or recommend revision to training programs.
Identifies the duties, tasks and elements necessary to various tasks with the DROC and selects from these duties the tasks requiring training; develops training modules, measures of job performance and methods/levels of proficiency certification; analyzes existing courses and chooses instruction settings. Conduct, or coordinate the conduct, of ongoing training for all DROC personnel, as well as specialized training as needed.
Determines the requirements for specific courses and their priority in view of time and resources available, projected schedules and relationship to the objectives of the total training program. In measuring the effectiveness and efficiency of the instructional plan, the incumbent evaluates all aspects of the training plan including administrative policies, procedures, curriculum, instructional methods and techniques, qualifications of subject matter experts, etc.
Develops and applies innovative instructional strategies or improvements to highly complex training problems. Involved in preparing written instructions or policy whenever any VBA entity issues instructions or procedures which require further interpretation to facilitate local implementation. Responsible for all reporting requirements established in regard to the training program.
Provide training determined to be appropriate in support of any certification course and/or testing that may be developed by VBA for VSRs or support staff. These reviews will include recurring quality reviews on all aspects of DROC activities, as mandate in manuals or CO directives. Maintains appropriate records and documentation for all quality review actions. Provides information for reports and have readily available as needed by management.
Uses information gathered during reviews to formulate training plans. Keeps management advised of problems or trends that warrant special attention. Conducts Statistical Analysis of Operations (SAOs) as required. Assists with claims processing, taking appropriate action to secure additional evidence or processing of award or denial action. Develops written responses to inquiries, including congressional inquiries, related to concerns of our customers.
Work Schedule: Full Time, Monday - Friday 7:30 am - 4:00pm Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist (Training Manager); PD030100 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Bargaining Unit: No
There is no educational substitution at this grade level.
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $100602 – $130786/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-05.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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