This position serves as the Program Specialist (Navigator) in support of the Veteran Engagement Service at the VA Sierra Nevada Health Care System (VASNHCS) Reno, NV.
Major duties and responsibilities include, but not limited to: Responsible for speaking directly to with Veterans and Family members, identifying barriers and concerns with care and providing resolutions to these concerns. Acts as a quality assurance specialist, helping assure accuracy of data entered in the Patient Advocate Tracking System. Performs analytical and evaluative work associated with line and/or program activities.
Welcomes Veterans into the local system, orienting them to Veteran health education and health promotion, offering a variety of points of entry into partnership with VHA, coordinating and connecting Veterans to resources and programs based on preferences, assisting Veterans in articulating their goals for health, supporting them in advocating for themselves to obtain effective services, and providing tools and resources to assist in navigating the Health Care System.
Directly supports the mission of the Veteran Engagement team. Provides information, liaison, and advocacy services to support Veterans' personal health goals and shared goals with clinical care team. Collaborates with Veteran Experience Coordinator in establishing and implementing policies and procedures and assures that programs and services are incompliance with patients rights.
Makes inquiries into patient complaints, initiates action or changes necessary to correct problem situations, and reports on corrective measures taken. Other duties as assigned. Work Schedule: Full Time, Monday - Friday, 07:30a.m.- 4:00p.m. Telework: Not Authorized Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD03470-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Brenda.Villalta@va.gov · (713)677-3699
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50658 – $65857/yr.
This position is eligible for telework.
Applications close on 2026-10-05.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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