The position serves as a Program Support Assistant to an assigned Home-Based Primary Care (HBPC) PACT team, under the supervision of the HBPC Program Director. The primary purpose of this position is to provide assistant level support to the Program Director, Nurse Manager, Assistant Nurse Manager, Medical Director and the HBPC interdisciplinary staff.
The incumbent provides administrative services to Veterans such as determining the eligibility of patients for admission to the HBPC program, assisting with administrative completion of forms or documents, etc., as well as assisting other HBPC PACTs as the need arises. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on customer service, patient flow, revenue and data validation issues.
Duties may include but are not limited to: Performs general clerical and administrative duties to include preparing correspondence; meeting minutes; compiling reports; extracting and organizing data; reviewing documents for accuracy; maintaining files; and, managing and maintaining databases.
Executes several office automation functions such as storing and retrieving electronic documents and files; formatting letters; creating and compiling HBPC weekly, monthly, quarterly and annual reports and memoranda; and, preparing materials for publications such as pamphlets, forms, graphs or technical manuals. Performs as HBPC timekeeper for staff including payroll software and time and leave requirements.
Maintains a calendar and coordinates meetings (i.e., interdisciplinary staff meetings, care planning meetings) and conference calls as well as prepares materials for these events. Responsible for recording and typing minutes and assisting the Program Director and Medical Director with administrative functions. The PSA maintains equipment inventory list specific for the program and conducts annual physical inventory of equipment when requested.
Generates a variety of materials for distribution including incoming and outgoing correspondence, forms, statistical reports, etc.; maintains cumulative records on program reports and responses; routine data and information requested from outside services; policy statements; confidential patient records, medications and equipment; home visits, patient status, supplies, HBPC fiscal budget, phone consultations, etc.
Work Schedule: Monday - Thursday, 6:30am-5:00pm and choice of M-F 0730-1600 or 0800-1630 Compressed/Flexible: Compressed Tour Available - Will discuss during interviews Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - Home Based Primary Care/PD589-A4-09476A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
rachel.kempker@va.gov · 573-926-9547
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40736 – $52957/yr.
Applications close on 2026-09-04.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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