The Program Support Assistant is located in Home Telehealth (HT). The primary function of the Program Support Assistant is to perform administrative, analytical, planning, and evaluative work in support of the associated telehealth programs, which includes providing administrative support, telephone answering, data collection, installation of home-based telehealth devices, troubleshooting devices and systems, supply processing, and inventory oversight.
Job duties include, but are not limited to: Perform administrative, analytical, planning and evaluative work in support of the associated telehealth programs. Collecting and analyzing data and assisting with coordination of enrolled patients. Assist with future proposals and/or projects that are implemented.
Ensures patient privacy by adhering to the Health Information Privacy and Portability Act (HIPPA), Privacy Act of 1974 and the Health Information Technology for Economic and Clinical Health Act (HITECH). Identifies issues, problems or conditions and seeking alternative solutions based on evaluation of the intent of applicable rules, regulations and procedures.
Setting up VANTS and/or meetings for interviews, staff meetings, education, weekly huddles and other various training sessions and other collaborations. Emailing, faxing, copying, collecting and distributing mail to facilitate inter-facility and intra-facility mail upkeep. Provides mailing services to include a variety of letters, fliers, enrollment/discharge information, tailored patient education material based on the individual's disease management protocol.
Responsible for establishing and maintaining an inventory of all HT equipment and will order office supplies as needed and/or requested by staff. Providing administrative support, answering telephone, data collection, installation of home-based telehealth devices, troubleshooting devices and systems, supply processing and inventory oversight.
Analyzing program-specific reports from various databases including VHA Support Service Center Capital Assets (VSSC) and web-based vendor sites tracking statistical information in support of program operations. Organizes and maintains patient health information and retrieves a variety of computerized reports. Considered as an expert in Microsoft Word, Excel, Microsoft Teams, PowerPoint, Outlook and Adobe.
Serves as the point of contact for patients, family members, caregivers, medical center staff, community agencies and various stakeholders. Answering phones and fielding calls to direct Veterans to appropriate personnel, will manage voicemails and return calls in a timely manner. Work Schedule: Monday-Friday from 7:30 AM- 4:00 PM Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD60120A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
Billie.Smith2@va.gov · 313 655 1466
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
Applications close on 2026-11-16.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-07 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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