The Program Support Assistant provides administrative and technical support to the Decision Review Operations Center Manager (DROCM) and Assistant Decision Review Operations Center Managers (ADROCM) in areas of administration that may include, personnel administration and data processing.
Specific duties include: Research and provide responses concerning the application of established policies, management processes and procedures. Respond in a timely manner to administrative issues brought to the attention of the Decision Review Operation Center Manager. Establish and maintain confidential and personal files for the Decision Review Operation Center Manager.
Monitors correspondence, communication, and reports generated by the Decision Review Operation Center Manager to ensure effective work flow by the various DROC components. Responds to a variety of personal, telephone, and written inquiries, including those regarding general procedures and policies of the Department, as well as the benefits administered.
Prepares forms, documents, training requests and other various administrative related documents that are needed to meet reporting requirements or to support claims or applications for benefits. Manage the Decision Review Operation Center Manager office schedule and day to day plans. Responsible for reviewing internal correspondence for accuracy and completeness. Assists with time and attendance and travel related tasks. Promotion Potential: Not applicable.
The position is at the full performance level. Work Schedule: Monday - Friday, 8:00 - 4:30 Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant; PD41140A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.
Jennifer.Marsh@va.gov · 813-816-7155 X100128
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $50460 – $65599/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-28.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-24 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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