This position provides support to the Human Resources Program Specialists at the Muskogee VA Regional Office in all personnel management functions (i.e., training, employee/labor relations, employee benefits, staffing, etc.) and serves as back up administrative support to the Office of the Director on an as needed basis.
Provides assistance in a variety of human resources services. Provides information and assistance that sustain important features of the employer- employee relationship (i.e., benefits). Assists with the support of recruitment, selection, placement, job analysis and workforce planning and analysis. Assists with the work that primarily involves entering and extracting data from HR information systems. Assists employees in preparing paperwork related to HR actions.
Reviews finished forms for completeness and adequacy. Contacts individual employees or supervisors orally or in writing to resolve questions. Provides information on HR systems, processes, and procedures. Provides web links and resources to employees to obtain HR documents and information.
Staffing Support Answers inquiries from applicants regarding such matters as the status of recruitment, kinds of vacancies in the divisions serviced, procedures for filing an application, receipt and disposition of applications, and general questions concerning federal employment. Coordinates the receipt of required documents from applicants. Assists Human Resources Program Specialists with-in processing of new employees and preparation for new employee orientation sessions.
Assist separating employees process out and explains separation actions. Employee Benefits Support Provides basic information to employees concerning the Federal Employee Health Benefits Program (FEHB), Federal Employees Group Life Insurance (FEGLI) and Thrift Savings Plan (TSP), and routine retirement actions.
Provides resources for eligibility requirements, effective dates, the enrollment process, and basic features (i.e., cost, coverage, time limits for filing, qualifying events, etc.). Provides assistance to Human Resources Program Specialists and employees regarding any difficult or unique situations that may occur with employee benefits. Administrative Duties Receives telephone calls and visitors.
Determines the nature of business and using judgment and discretion, assists the callers by answering questions or referring to the appropriate staff member. Receives and reviews all incoming mail, establishing controls on certain items and retaining items of importance for the personal attention of the Human Resources Supervisor. Assures that the action responses are made timely by appropriate staff member and provides any required background information.
Researches files for information to be used in replies or reports requested from Human Resources. Makes all arrangements needed for visits, meetings, and trainings including securing a room, requesting technical assistance with visual and audio aids, setting up digital invites, preparing tracking sign-in sheets, etc. Serves as the Human Resources office supply clerk. Maintains inventory of office supplies and makes supply requests as necessary.
Serves as backup to the Director's office clerical staff as needed. Performs other duties as assigned. Work Schedule: To be determined between 6:00am - 6:00pm Compressed/Flexible: Available Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval.
Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant; PD40117A Financial Disclosure Report: Not required.
There is no education substitution for this grade level.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.
Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Full federal benefits details →
hannah.huntsberger@va.gov · (303) 914-5499 X3635
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $50460 – $65599/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-08.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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