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Program Support Assistant

Veterans Health Administration · Department of Veterans Affairs
📍 Ann Arbor, Michigan 💰 $50087 – $72358/yr

Quick Facts

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Job Summary

This position is located at a VA medical facility in the Health Professions Education (HPE) Office (HPEO) and is organizationally aligned under the Associate Chief of Staff for Education, Designated Education Officer (DEO), who reports to the Chief of Staff (COS).

The purpose of this position is to coordinate administrative and support services to assist the HPEO in fulfilling requirements related to VHA's academic mission and program requirements of OAA and HPEO accrediting bodies.

Key Responsibilities

Major Duties and Responsibilities: Operations Support- Provides technical and administrative guidance necessary to achieve efficient service operations within the VA medical facility and maintain stakeholder satisfaction. Prepares and tracks documents and correspondence to coordinate actions and close action items.

Anticipates obstacles to operational management that are likely to interfere with the accomplishment of objectives and takes or recommends the necessary action to prevent their occurrence. Assists management and supervisors with human resources (HR) processes, catalogs actions and paperwork, and provides advice to accomplish supervisory goals.

This includes assisting in writing position descriptions, job analysis, preparing performance plans and appraisals, processing training requests, TMS administration, and drafting disciplinary and adverse actions. Provides required documents within required timeframes for position management, hiring actions, FTE requests, and performance appraisals. Provides administrative orientation and training to new employees within HPEO.

Provides support to management in a wide range of strategy development and planning; ensures that appropriate and consistent sources of information are available; assess management techniques, processes, and styles for improving organizational effectiveness; assists with the implementation of management improvements in administrative areas; and assists in the development of program documents for personnel matters, and organizing logistics for review processes, accreditation reviews or site visits, and tracking outcomes.

Facilitates performance measure goals by monitoring, reporting, and acting on suspense items, accreditation standards, needs assessments/surveys, and budgetary requirements. Assists in the formulation and execution of budget estimates and assists with preparing and updating the budget spreadsheets which are used in budget briefings. Provides financial support in both the formulation and execution phases of the allocation of HPEOs operating accounts.

Program Support- Assists with the administrative tasks and processes required for oversight of paid and WOC HPTs and others associated with a complex health care system, which includes employees, executive facility management, academic affiliates, and HPTs. Provides administrative support for program development meeting the needs of the VA medical facility's HPEO programs.

Prepares facility level executive briefing and decision materials, OAA documents for signatures, reports, and other documents as directed by management. Manages and maintains electronic files and program data in SharePoint and on shared drives. Provides support for data collection, data entry and financial analysis work. Participates in internal program office budget discussions.

Coordinates special projects by performing a variety of duties such as collection and compilation of information involving administrative or support issues. Prepares and assembles information to develop draft reports, recommendations, or presentations. Utilizes data that monitors the learning environment and educational experiences of HPTs to support HPEO management's advocacy for changes if needed.

Assists in the verification of full accreditation of HPEO programs and processing of program letters of agreement, Trainee Qualifications and Verification Letters, and/or educational activity records for renewals, signatures, and appropriate filling. Plans and/or provides support for conferences, workshops, meetings, etc. to include preparing the draft agenda and ensuring that appropriate working papers and reports are complete and ready for presentation.

Prepares and distributes approved agendas, prep materials, and minutes of meetings. Oversees logistics, planning and preparation for HPEO meetings including scheduling, materials, travel and lodging arrangements, and special events. Performs other duties and responsibilities as necessary. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 8:00 am to 4:30pm, Monday through Friday Telework: Ad Hoc Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD99463S and PD99462S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contact

ORLANDO.LANG@VA.GOV · 314-593-1729

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50087 – $72358/yr.

What is the application deadline?

Applications close on 2026-10-15.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government

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