This Program Support Clerk (OA) is primarily located within Nursing Service at the VA Maryland Healthcare System (VAMHCS) in Baltimore, MD. The incumbent is responsible for providing administrative assistance to Nursing Service by electronically recording the time and leave of employees on the Time and Attendance Cards, which are submitted biweekly to the Finance and Accounting Service.
The Program Support Clerk operates under the direct supervision of the Administrative Officer.
Major Duties include but are not limited to: Timekeeper 80%: Completes electronic timecards and obtains proper signatures Completes comp-time/overtime request and obtains proper signatures: computes overtime expenses Prints leave reports Completes corrected timecards as necessary; follows up to ensure that timecards are signed properly and expeditiously; follows up with payroll to ensure corrections are processed Gathers information, composes and type memos for advance leave and leave without pay request Operates computer terminal keyboard to store and retrieve information Receptionist Duties 10%: Acts as the receptionist for the Nursing Service, and the VAMHCS Executive Suite Answers the telephones, and receives visitors in a professional and courteous manner Responds to inquiries, including questions of a substantive nature based on general understanding of the functions of the office or refers the patient and/or employee to the appropriate staff person Responds to calls for assistance on behalf of patients and or staff, and prioritizes those situations, which require prompt action by the VAMHCS Executive Suite Staff or VAMHCS Nursing service Receives messages by telephone, opens and sort incoming mail, or e-mail for a variety of Nursing Service functions which require attention or action Clerical Responsibilities 10%: Maintains files and manuals to assist in the day-to-day operation of VAMHCS Nursing Service Uses initiative in carrying out the recurring work of the office independently, referring to problems unfamiliar situations not covered by instructions to the supervisor for help Enters data into the education tracking package for educational classes, maintains and updates mail groups and schedules classrooms Basic data entry with inputting spreadsheets, and with Microsoft word office package Completes committee meeting minutes when assigned, as well as entry of training information into computer database (tempo) Coordinates scheduling of committee and staff meetings Knowledge of the substantive programs of Nursing Service as they relate to the clerical, administrative, personnel functions of the service Knowledge of the budget process that may impact the work done by the Program Assistant through timekeeping and personnel action activities Work Schedule: Varies in include: 7:30am-4:00pm, 8:00am-4:30pm, 8:30am-5:00pm Telework: May be authorized for AD-HOC ONLY.
Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk (OA)/PD26473A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Teresa.Hammond@va.gov · 410-605-7000
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $46610 – $60593/yr.
This position is eligible for telework.
Applications close on 2026-09-18.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →