The Patient Aligned Care Team (PACT) Coordinator supports the implementation and sustainment of the PACT model within Primary Care/Ambulatory Care at the Dublin VA Medical Center, providing education and training to PACT staff, coordinating communication and workflows, supporting compliance with VA standards, and promoting high-quality, Veteran-centered care through interdisciplinary collaboration.
Duties The Patient Aligned Care Team (PACT) Coordinator duties include, but are not limited to: Serves as a Primary Care PACT champion, supporting the implementation, coordination, and sustainment of the PACT model within the Ambulatory Care setting. Provides education and training to PACT team members regarding PACT principles, roles, responsibilities, and the model of care.
Assists PACT teams with organizing care delivery and monitors adherence to the established PACT model of care. Identifies and assists in resolving communication, workflow, and operational challenges affecting PACT teams and collaborates with leadership and other stakeholders. Supports PACT teams in meeting VACO, VISN, and local policies, directives, Primary Care standards, clinical practice guidelines, and clinical pathways.
Participates in the development, implementation, and evaluation of interdisciplinary, Veteran-centered care and promotes Whole Health, patient education, self-management, and customer satisfaction. Assists with initiatives to improve clinic systems, processes, patient experience, and quality of care.
Supports quality and performance improvement activities, including identifying opportunities for improvement, monitoring PACT outcomes and benchmarks, and assisting with improvement strategies. Collects and communicates data related to daily PACT operations and reports progress toward established performance and clinical benchmarks.
Maintains professional collaboration with interdisciplinary team members and provides coaching and support to PACT staff regarding standards of care and the PACT model.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday to Friday - 8:00am to 4:30pm Telework: Ad-hoc - as determined by the agency Virtual: This is not a virtual position.
Recruitment/relocation incentives: Not authorized PCS: Not authorized
Erica.Kotsmith@va.gov · (320) 469-1487
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $77383 – $144810/yr.
This position requires a Other security clearance.
Applications close on 2026-10-02.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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