The Quality Manager (QM) Registered Nurse demonstrates leadership, experience, and creative approaches to improvement in quality-of-care outcomes. The QM demonstrates performance that is broad enough to improve the care for a group of patients.
Duties include but are not limited to: The QM is a self-directed nursing professional who supervises staff, assesses plans, implements, coordinates, monitors and evaluates the quality and safety of the delivery of care for the organization.
Assumes a leadership role in facilitating regulatory compliance for internal and external oversight bodies such as, Joint Commission (JC), Commission on Accreditation of Rehabilitation Facilities (CARF), Veterans Health Administration (VHA) Directives and Handbooks, etc.), Occupational Safety and Health Administration (OSHA), Office of the Medical Inspector (OMI), Office of the Inspector General (OIG), and VHA performance measures, supporting performance improvement work, and supporting and guiding the work of committees.
The QM ensures that services have systems and processes in place to provide safe, quality care that is consistent with external benchmarks. Supports performance improvement initiatives by identifying quality metrics, trending data, maintaining the quality metric dashboard, and acts as a subject matter expert in data analysis and data display.
In conjunction with the Quality Director, consults and acts as a resource to leadership and staff in standards interpretation implementation, patient safety, infection control, risk management, and re-design of processes and structures to improve care outcomes. Develops and implements policy and procedures, collaborates with service departments, and works toward meeting the strategic plan of the organization.
The QM oversees monitoring of corrective actions from survey findings and assists services who are performance outliers. Provides oversight for programs such as the Joint Patient Safety Reporting (JPSR), and Peer Review. Responsible for ensuring completion of clinical quality reviews, clinical data analysis, and identifying opportunities for improvement.
Provides clinical and administrative recommendations relative to all Strategic Analytic Improvement Learning (SAIL) outcomes, External Peer Review Program (EPRP) metrics, and driving improvement initiatives within the medical center. The QM provides oversight for the coordination of accreditation readiness activities focused on standards compliance, education of staff on standards, VHA requirements, and customer satisfaction for internal and external stakeholders.
Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs. Leads staff through performance evaluations, provide guidance and support on changes, and change management projects.
The QM supports all Quality service line work to include but not limited to Accreditation, System Redesign, Infection Prevention, Patient Safety, Risk Management, High Reliability Organization (HRO), accountability, and evidence-based practices.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday-Friday 8:00am-4:30pm Telework: This position is eligible to telework on an as needed (ad hoc) basis, determined by the needs of the service and by agency policy.
Virtual: This is not a virtual or remote position. Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.
jaimie.tappert@va.gov · (503) 220-8262 X31540
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $113796 – $169049/yr.
This position is eligible for telework.
Applications close on 2026-10-13.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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