The primary purpose of this Security Assistant position is to work in the National Transportation Vetting Call Center handling both Secure Flight Resolution Calls, regarding passengers who are a possible match to the US Government terrorist watchlist, and Identity Verification Calls, which directly supports the airport's Travel Document Checker (TDC) at airports nationwide for individuals with insufficient or no proper identification.
This Security Assistant position is located National Transportation Vetting Center (NTVC), Vetting Operations, Vetting Analysis Division (VAD), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Adheres to security procedures and protocols while determining passenger vetting status, conducting watchlist checks, and verifying passenger identity.
Resolves customer service and security inquiries per established procedures or escalates to Supervisor when necessary. Able to preview information, conduct research, and provide solutions in a time-constrained environment. Utilizes government and commercial databases to verify the vetting status of traveling passengers and gate pass holders, conducting watchlist checks, and establishing identity of passengers who do not present acceptable identification.
Creating daily reports and log entries in call tracking database to indicate the nature of the call, specific research results, and the disposition of the call. Supports program analysis functions and processes, i.e., applies analytical techniques to perform a combination of routine and multiple and varying assignments assisting managers and other employees in day-to-day operations.
Builds and maintains collaborative relationships with both internal and external stakeholders to support special initiatives, business processes, and procedures related to passenger resolution, watchlist or database checks, and identity verification.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include flexible work schedules; situational telework may be permitted in accordance with departmental policy telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.
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This position is with Transportation Security Administration, Department of Homeland Security.
The posted pay range is $63351 – $82362/yr.
This position requires a Secret security clearance.
Applications close on 2026-10-07.
There are 2 openings for this position.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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