The employee will serve as the Social Science Program Specialist (Trainer), located in the Quality, Training, and Risk Management Depart, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee.
The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Providing different types of training for various positions within the VCL program including Responders and Social Service Assistants (SSA). Trainings will include a range of content and skill areas including call center industry standards, crisis intervention and suicide prevention skills, and informational technology skills (e.g., search locator software, the VCL customer relationship management (CRM) system, text and chat software, etc.).
Facilitating new employee training, which typically lasts several weeks in a classroom setting, and one to several weeks as a preceptor shadowing to evaluate the application of learning and demonstration of the proper response and dues of resources. The incumbent will also be responsible for administrating all pre- and post-test evaluation of staff learning.
Providing ongoing feedback to trainees to communicate areas that need improvement as well as areas of strength; this feedback must be provided to employees in a manner that can be easily understood and acted upon. Ongoing (e.g., monthly, quarterly) in-service professional development trainings and staff adherence to required annual refresher trainings.
Development of the training curriculum, including the use of instructional tools ranging from PowerPoint presentations, face-to-face trainings, and e-learning technology designed to keep the Responders' skill proficiencies up to date and compliant with program policy, which ensures the consistency of performance. Role playing scenarios, teaching courses, and coordinating activities related to the program of instruction offered.
Developing and updating course content and tests for training in a wide variety of VCL programs to a wide variety of learners. Producing supplemental training materials to enhance learning (e.g., aids, handouts) and ensuring the most up-to-date materials are available via the SharePoint or knowledge base system.
Creating and maintaining the training plan for Responders, Social Service Assistants, and HSS Supervisors which is in alignment with and compliant with VCL procedure, VA policy, and other external regulatory agencies. Independently evaluating the quality of training curriculum and developing recommendations for course revisions and program changes. Providing recommendations for evaluating the training program through revision of measurement tools (i.e.
surveys, tests) to track staff training adherence, measure staff knowledge acquisition, and seek satisfaction feedback to improve the clarity, adequacy, and the effectiveness of the training program. Evaluating the new employee's adherence to all training standards upon completion of training and providing feedback to VCL leadership about the trainee's readiness to commence job duties. Performs other duties as assigned.
Work Schedule: Tour of duty is typically administrative hours. Flexible scheduling may be available after training. VCL has multiple tours which cover 24/7/365 operations (including holidays). Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: Not available Telework: Not applicable, this is a 100% remote position.
Position Description/PD#: Social Science Program Specialist (Trainer)/PD08423A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is bargaining unit position
Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. If qualifying based on a degree, or for positions requiring a degree, the transcript must show the date the degree was conferred. If selected, you must provide official transcripts.
Transcripts should state degree conferred and have a date. Copies of official transcripts are accepted and are the best way to ensure your education is interpreted correctly in accordance with OPM qualification standards. Unofficial transcripts are accepted if they contain all the required information. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $121371/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-09-03.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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