This position is located within the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Mid-Atlantic Health Care Network (VISN 6), Richmond VA Medical Center (VAMC), Primary Care. The purpose of this position is to serve as the My HealtheVet Change Agent Coordinator. Timely, effective communication with Veterans is critical to the mission of the Department of Veterans Affairs.
My HealtheVet is a Department of Veterans Affairs (VA) sponsored website for Veterans, their families, advocates, and VA employees. My HealtheVet (MHV) is a web-based application designed for Veterans and their families with the goal of optimizing Veterans' healthcare. Through MHV, Veterans can build their own Personal Health Record by self-entering personal and health-related information, as well as their health readings.
Responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress.
Establishes and manages the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness. Coordinates personnel and resources to evaluate the educational needs of Veterans and employees to develop MHV educational and training programs/classes.
Develops, and updates a facility specific MHV implementation plan that includes developing a mission/vision statement, establishing a local team, leading team efforts, identifying local providers as champions, and developing MHV roles and responsibilities.
Establishes, develops, and implements local MHV-related goals, strategies to meet goals, identifies responsible parties, tracks progress, including monitoring goals/activity status, and reports status/progress to medical center management. Designs, conducts, and evaluates innovative means to advertise and market products of the MHV and Social Media Program. Conducts required coordination and obtained clearances as required for release of information.
Maintains liaison with VISN and national MHV teams and coordinators to ensure correct, current, and accurate portrayal of information is provided to meet objectives. Consults with representatives of academia and industry on marketing and advertising trends and application techniques. Analyzes functional clinical and business process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors.
Manages multiple projects by planning and organizing activities for secure messaging, social media, and all other MHV projects. Proposes, develops, and implements strategic plans and objectives for the enhancement, maintenance, and future advancement of operations for the MHV program.
Manages, administers, and provides leadership for the facility by creating facility deployment plans; developing budgets and spending plans; formulating contracts or grants; and planning, scheduling, and coordinating work operations to ensure the success of the MHV program. Manages multi-disciplinary teams comprised of professional, technical and support personnel to coordinate clinical and business functions for the MHV program.
Leads cross-functional teams to provide programming metrics, quality improvement, operational planning, and strategic planning. Develops implements, maintains, and documents MHV internal and control policies and procedures. Collects, develops, implements, and documents data to assist management with MHV operational decisions. Identifies problems and apply analytical techniques for the purpose of resolving issues.
Utilizes interpersonal communication skills to deal with Veterans who are difficult, hostile, or distressed, working with co-workers, supervisors, and high-level management, and negotiating. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluates work performance of subordinates.
Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions in the unit; recommend appointments, promotion, or reassignment to such positions. Hears and resolves complaints from employees, referring to group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Identifies developmental and training needs of employees, providing or arranging for needed development and training. Work Schedule: Monday to Friday; 8:00 AM to 4:30 PM Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Communications Specialist/PD503280 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Ashley.Gonzales2@va.gov · 8564380944
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $78009 – $101417/yr.
Applications close on 2026-10-28.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-27 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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