The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity. We seek highly talented professionals to join a vibrant and collaborative community.
Your work here will have lasting impact on the Library and its users well into the future.
This position is located in the Service Desk Operations Section, IT End User Services Division, IT Partner Engagement Directorate, Office of the Chief Information Officer. This position is responsible for the engineering and maintenance of all end user endpoints and services (workstation, mobile, print and cloud collaboration tools etc.) within the enterprise.
The candidate should have expertise in endpoint configuration management technologies (Microsoft SCCM/MECM/InTune, JamfPro etc.) and have actively managed teams in the support and maintenance of such platforms. Experience with cloud technologies and their relation to mobile and workstation management is essential.
Candidate must have experience leading teams in product lifecycle upgrades, large scale enterprise deployments and active troubleshooting and support for enterprise service disruptions. The purpose of this position is to provide guidance, leadership, and supervision to those working in the section as well as matrixed project teams. The incumbent(s) develops, implements, and manages high visibility enterprise-wide projects and is responsible for the success of the project(s).
In addition, he/she provides technical expertise in monitoring and evaluating activities covering the projects. This permanent position is hybrid telework-eligible. It is not eligible for 100% distant/remote telework. As the Supervisory IT Specialist (Head, Service Desk Operations), you will: Supervise a group of employees performing work at or below the GS-14 level. Provide administrative and technical supervision needed for accomplishing the unit's work.
Perform the administrative and human resource management functions relative to the staff supervised. Establish guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observe workers' performance; demonstrate and conduct work performance critiques. Provide informal feedback and periodically assesses employee performance. Resolve informal complaints and grievances.
Develop work improvement plans and recommend personnel actions as necessary. Provide advice and counsel to workers pertaining to work and administrative matters. Effect disciplinary measures appropriate to the delegated authority. Review and approve or disapprove leave requests. Ensure subordinates are trained and fully comply with safety regulations.
Responsible for advancing the goals of equal employment opportunity (EEO) by taking positive steps to ensure diversity objectives arc accomplished and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, and disability.
Initiate nondiscriminatory practices for the area under his/her supervision in the following: (l) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all;(3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills. Communicate assignments, projects, problems, actionable events, milestones, program issues under review, and deadlines to the project team.
Identify, distribute, and balance workload and tasks among employees in accord with established workflow, skill level, and/or occupational specializations. Make adjustments to accomplish the work in accord with established priorities to ensure timely completion of assigned team tasks; and ensure each employee has an integral role in developing the final team product.
Monitor and report on the status and progress of work, checking on work in progress and reviewing completed work to ensure instructions on work priorities, methods, deadlines, and quality have been met. Prepare reports and maintain records of work accomplishments and administrative information, as needed, and coordinates the preparation, presentation, and communication of work-related information to the supervisor.
Coordinate implementation of the projects and work relationships with relevant areas of the Library. Ensure the Library and the external organizations can support the proposed projects or activities. Use contacts to build and strengthen internal support bases. Direct the installation and maintenance of computer hardware and software supplied by equipment manufacturers and software development companies. Perform various other duties as assigned.
The position description number for this position is 240585. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a Flexitime work schedule. This is a supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. The job announcement has a limit of 200 applications.
Please review Other Information for more details:
JobHelp@loc.gov · 202-707-5620
This position is with Library of Congress, Legislative Branch.
The posted pay range is $143913 – $187093/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-16.
This is a Flexitime. position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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