This position is located in the Office of Information Technology (OIT); End User Services (EUS), End User Operations (EUO), Endpoint Engineering (EE). The incumbent functions as the Director of Client Technologies, performing work that has a critical impact on VA's ability to analyze, develop, and implement IT projects and programs; that ultimately affect the plans, goals, and effectiveness of VA Medical Centers nationwide.
Supervising over administrative and technical personnel duties.
Major Duties: Serves as the Director of Client Technologies, directly supervising 2nd level supervisors overseeing work performed in Operations, Budget and Procurement, and Engineering. Directs the efficient planning and operation of the Client Tech program. Formulates plans and proper courses of action to implement program objectives on a timely and accurate basis and ensures proper coordination with the necessary stakeholders.
Develops work plans and manages the overall work to enhance achievement of the goals and objectives. Determines which goals to curtail or emphasize. Prepares short and long-range plans with employees and contract personnel manages the program; and sets priorities and deadlines. Reviews and assigns work; finds ways to improve work processes and quality; adjusts work assignments to accommodate and resource allocation decisions.
Ensures smooth and efficient functions and operations by ensuring that subordinates collaborate and share information and utilize uniform workflow and assignment tracking mechanisms as well as document and information repositories. Directs and executes hiring/onboarding efforts, and makes decisions with respect to hiring, details, reassignments, program funding and contractual support.
Develops Statements of Work (SOW), understanding of contract clauses based on laws; policy, and procedures contained in Federal Acquisition Regulations (FAR), and other directives. Plans for and manages multiyear contracts. Serves as technical liaison for contractors ensuring satisfactory performance and timely delivery of services; provides technical direction and clarification and guidance to contract specifications included in the SOW.
Serves as the Client Tech subject matter expert in the interpretation, revision and development of new policy, regulatory guidelines, and requirements. Establishes organizational goals and determines resources needed to maintain the mission and functions. Develops long-range plans that involve assessing, delivering, and managing desktop configuration for endpoints requirements VA-wide using automated processes and tools.
This includes financing of operations, logistical support, budgeting, financial reporting, and internal controls. Establishes and overseas the development of new policies, regulations and procedural guidelines as it relates to desktop/endpoint management operations and support. Facilitates the assessment of functional business transformation initiatives against strategic initiatives to enable alignment, integration and performance criteria.
Oversees Client Tech products (infrastructure, engineering, operations) by formulating and prioritizing requirements with the business customer; designing, developing and delivery of capabilities; developing standard operating procedures, security documentation and artifacts; and retirement of obsolete functions.
Responsible for identifying engineering level customer needs, prioritizing features, guiding the development work through workload tracking methods and developing the program vision and roadmap.
***Additional duties required, within scope of the position description.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Codes: 651- Enterprise Architect, 801-Program Manager, and 752-Cyber Policy and Strategy Planner.
For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: SUPERVISORY IT SPECIALIST/PD204790 Bargaining Unit: No Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Travel Required: Up to 25%. Occasional travel may be required as needed for this position. Work Schedule: Monday-Friday; 800AM to 4:30PM EST. (Tour of duty may be subject to change based on organizational needs). Compressed/Flexible: May be available/authorized, at Manager's discretion, determined by the Agency Policy. Telework: (AdHoc) Authorized at Manager's discretion.
Virtual/Remote: This is NOT a virtual, NOR a remote position. Physical Demands: This position is sedentary working at a keyboard and monitor. Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 50lbs may be required. *Subject to call back outside of regular tour of duty.* Working Conditions: Work is performed in a typical computer operations environment.
Rooms are well-lighted, air-conditioned office spaces with moderate noise from common office equipment. Computer equipment on the operations floor involves the use of high voltage electricity.
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at this grade level.
This position is with Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs.
The posted pay range is $125776 – $163514/yr.
This position is eligible for telework.
Applications close on 2026-09-07.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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