Located within the USPTO, Office of the Chief Information Officer (OCIO), the incumbent serves as a Branch Chief, directing work in alignment with executive goals and agency expectations. Transition Support Branch (TSB) oversees agency wide IT communications, IT transition support, and AI knowledge management, supporting OCIO's delivery of IT products and services that drive U.S. innovation and global competitiveness for all Americans.
The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year.
We need your expertise if: You thrive as a technical leader directing enterprise IT customer support and service desk operations, delivering reliable support for mission-critical systems, hardware, and software across the organization. You're energized by advancing self-service and AI-enabled capabilities, applying industry-standard service management methodologies (such as KCS and ITIL) to strengthen ITSM processes, knowledge management, and operational efficiency.
You excel at communicating across the enterprise, formulating and disseminating IT information, relaying system status updates, and developing technical documentation to ensure accurate, consistent messaging during routine operations and urgent events. You distinguish yourself by driving process improvement, identifying and implementing automation, standardization, and emerging technologies to enhance timely, reliable, and cost-effective service delivery.
You're passionate about leading and developing people, supervising technical staff by planning and assigning work, setting priorities, evaluating performance, resolving operational issues, and fostering an empowered, high-performing team.
Education may not be substituted for specialized experience at this grade level.
miae.martinez@uspto.gov · 571-272-7988
This position is with Patent and Trademark Office, Department of Commerce.
The posted pay range is $143913 – $187903/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-06.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-24 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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