This position is in the Office of Information and Technology. End User Services, Enterprise Command Center, Monitoring Architecture & Standards. The incumbent serves as a Manager within the Monitoring, Architecture & Standards team responsible for overseeing the Application Performance Monitoring tools.
Major Duties: Serves as point of contact for all matters pertaining to the life-cycle and maintenance of technical infrastructure management and operations, network and computer operations, and computer services. Advises and provides recommendations to the Monitoring Architecture & Standards Manager on the Information Technology Infrastructure Library (ITIL) policies, missions, and functions. Assesses policy needs and develops policies to govern IT activities.
Identify and address IT workforce planning and management issues. Serves as the primary point of contact for administrative, personnel services, training/ logistical support, security, and plans and operations activities. Performs special projects and studies as directed by the Pillar Director.
Provides advice and recommendations on sensitive issues related to policies, processes and procedures as they pertain to Enterprise wide monitoring, incident, problem and event management, emergency preparedness and continuity of operations. This position requires demonstrated knowledge of business processes, risk management, emergency preparedness, and incident response.
Performs analysis of complex information to allow technically sound IT investment decisions that map to strategic planning. Proposes strategies for future direction of the Information Technology Infrastructure Library (ITIL) including long-term strategic vision and shorter-term tactical planning.
Serves as the Subdivision supervisor responsible for managing major multiple-year initiatives that involve multi-year, multi-million dollar contracts, that are inter-agency wide in scope. Leads, coordinates, communicates and integrates services across OIT and/or subordinate organizations and is accountable for the overall success of assigned duties and responsibilities and ensuring organizational goals are aligned with critical OIT and subordinate subdivisions.
Supervises technical support staff to address problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements. Develops and maintains problem tracking and resolution databases.
Also develops and manages customer service performance requirements and provides customer training. Oversees and communicates systematic analytical approach to collect, organize and interpret data, and information to maintain 24/7 operational situational awareness of current and emerging threats. Contains the incident, including isolation and characterization. Directs mitigation, preparedness, response and recovery approaches as needed, to maximize information security.
Supports and assists the OIT and subordinate organization Directors in all matters relating to OIT support. Reports and communicates relevant national enterprise issues and initiatives to the OIT and subordinate organization Directors. ***Additional duties required, within scope of the position description.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Code: 801-Program Manager.
For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: Supervisory IT Specialist (Policy & Planning)/PD17477A Bargaining Unit: No Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Travel Required: Up to 25%. Occasional travel may be required as needed for this position. Work Schedule: Monday-Friday; 800AM to 4:30PM EST. (Tour of duty may be subject to change based on organizational needs). Compressed/Flexible: May be available/authorized, at Manager's discretion, determined by the Agency Policy. Telework: Telework: (AdHoc) Authorized at Manager's discretion.
Virtual/Remote: This is NOT a virtual NOR a remote position. Physical Demands: This position is sedentary working at a keyboard and monitor. Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 50lbs may be required. *Subject to call back outside of regular tour of duty. Working Conditions: Work is performed in a typical computer operations environment.
Rooms are well-lighted, air-conditioned office spaces with moderate noise from common office equipment. Computer equipment on the operations floor involves the use of high voltage electricity.
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at this grade level.
This position is with Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs.
The posted pay range is $125776 – $163514/yr.
This position is eligible for telework.
Applications close on 2026-09-10.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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