The incumbent provides advice and recommendations on sensitive issues related to policies, processes and procedures as they pertain to Connectivity and Collaboration wide monitoring, incident, problem and event management, emergency preparedness and continuity of operations. This position requires demonstrated knowledge of business processes, risk management, emergency preparedness, and incident response.
Major duties include but not limited to: Oversee the development, implementation, and maintenance of enterprise Knowledge Management policies, standards, and governance supporting core provisioning and broader OIT operations. Manage a geographically dispersed team of knowledge analysts, writers, and subject matter contributors, providing guidance, coaching, and performance oversight.
Support business continuity, emergency preparedness, and COOP initiatives by ensuring critical procedures and restoration processes are documented and updated. Direct the creation, review, approval, and publication workflows for knowledge articles across ITIL functions such as Incident, Problem, Event, and Change Management.
Develop and implement metrics that evaluate the effectiveness of the Knowledge Management program, including usage, search success, escalation reduction, and resolution-time improvements. Collaborate with IT security, privacy, and compliance teams to ensure all knowledge content meets confidentiality, integrity, and availability requirements. This is a Non-Bargaining Unit Position.
This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work role: Cybersecurity Code 802: IT Project manager Directly manages information technology projects to provide a unique service or product.
For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Work Schedule: Monday - Friday; 8:00am to 4:30pm. Compressed/Flexible: Available at managers discretion.
Telework: Ad hoc/Situational as determined by Agency Policy. Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Specialist (Policy/Planning)/PD18012A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is sedentary. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site.
Working Conditions: The work area is adequately lighted, heated, and ventilated. The environment involves everyday risks that require normal safety precautions.
There is no educational substitution at this grade level.
This position is with Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs.
The posted pay range is $129311 – $168110/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-06.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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