WHAT IS TAX PROFRESSIONAL MANAGEMENT OFFICE (TPMO)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Tax Professional Management Office (TPMO) - This job (or announcement) is open to current permanent IRS competitive service employees in the Tax Professional Management Office (TPMO) business unit only.
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a first-line supervisor with full supervisory authority, providing leadership and analytical oversight of program activities supporting taxpayer assistance and compliance initiatives across a wide range of specialty program areas.
Analyzes program performance data using established metrics, reports, and data systems; identifies trends, risks, and systemic issues; and directs corrective actions to enhance efficiency, effectiveness, and service delivery. Interprets and implements established policies, procedures, and internal controls to ensure consistent application and compliance with organizational and regulatory requirements.
Leads, mentors, develops, and evaluates a team of management and program analysts and support staff. Applies analytical and evaluative methods to assess program operations, workflow processes, and performance outcomes. Reviews reports, metrics, and trend data to identify systemic issues, operational risks, and areas for improvement. Recommends and implements process enhancements and procedural adjustments to improve program efficiency, accuracy, and consistency.
Conducts complex analytical and evaluative studies of programs and initiatives affecting Taxpayer Services operations. Applies qualitative and quantitative methods to assess program effectiveness, identify trends, evaluate risks, and determine the impact of internal and external factors on operational performance. Develops findings and recommendations to resolve problems, improve processes, and support management decision-making.
Analyzes program operations, policies, and procedures to identify inefficiencies, gaps, and areas requiring improvement. Evaluates the effectiveness of existing processes and recommends changes to enhance productivity, service delivery, and compliance with established requirements. Provides data-driven recommendations and advises management on the potential impact of proposed changes and provides data-driven recommendations.
STANDARD POSITION DESCRIPTIONS (SPD): Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $106437 – $152625/yr.
Applications close on 2026-11-09.
This is a Tour of Duty: Day Shift, Monday through Friday 8:00am to 4:30pm, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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