WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operation Support - Capital Management & Oversight REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Supervises a staff of subordinate Analysts responsible for using proven change management techniques to accomplish goals with minimal disruption. Work involves developing, formulating, implementing, and assessing the effectiveness of the business units human resources and operations support program.
Decisions may result in substantive program changes, procedural changes, revised program emphasis, or organization changes. Assigns staff to develop and execute project plans to ensure accurate and timely results. Provides briefings to senior leaders, operating officials, and supervisors designed to affect the understanding of responsibilities for continuing sound business unit management.
Ensures program development and implementation is also consistent with the business unit's mission, vision, and goals. Uses comprehensive knowledge of the existing HCO programs and related IRS issuances to identify and define resources needed for the program and ensures program goals are aligned with the strategic vision. Evaluates program effectiveness by means of program accomplishment, quality and quantity of work produced and establishes performance standards.
Exercises position management responsibilities, ensuring that subordinate's job descriptions are current and accurate and that subordinate positions are designed and structured for optimum efficiency, effectiveness, and economy. Keeps employees informed of management goals and objectives.
Activities overseen include merit promotion; reassignment; change to lower grade; transfer; competitive examining; direct hire; special authorities such as student, veterans, and disability programs, or other appropriate alternatives. The advice/guidance may also include recruitment sources and strategies, available hiring options, alternatives that impact the types of appointments utilized, contractual/regulatory requirements, and other related merit promotion issues.
STANDARD POSITION DESCRIPTIONS (SPD): PD24496 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $125776 – $192694/yr.
This position is eligible for telework.
Applications close on 2026-10-23.
This is a Tour of Duty: Day Shift Monday-Friday 6:00am to 6:00pm, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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