What is Taxpayer Service Center? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services- Operations Support, Capital Management & Oversight REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
The following are the duties of this position at the full working level: Supervises a staff of subordinate Analysts responsible for using proven change management techniques to accomplish goals with minimal disruption. Work involves developing, formulating, implementing, and assessing the effectiveness of the business units human resources and operations support program.
Decisions may result in substantive program changes, procedural changes, revised program emphasis, or organization changes. Assigns staff to develop and execute project plans to ensure accurate and timely results. Plans, directs, and evaluates the organizational critical and operational planning, programdevelopment, and administrative and management services programs.
Participates with leadershipin establishing long- and short-range goals, objectives, and plans for the organization acquiring,developing, and retaining critical staff to have the right people with the right competencies in theright place at the right time at an achievable cost to accomplish the mission or goals. Ensures thatinterests and concerns are reflected in organizational goals and objectives.
Approves goals,objectives, and plans for each of the program areas, ensuring consistency with the overall goals,objectives and plans established. Recommends approval of resources for each of the programareas based on recommendations presented by program directors. Ensures the effective andefficient management of resources. Reviews program priorities and directs changes, whererequired.
Analyze and evaluate the development of new or modified methods, organizational structures,management processes, procedures, and guidelines. Participates in the development of thecomprehensive workforce plan and provides technical assistance advising organizational agencyofficials and managers to provide advice, guidance, and technical assistance to programs in thedevelopment of review indicators.
Develops, recommends, and implements policies for correctiveactions, necessary to remedy deficiencies in program areas. Plans, develops, and implements asystem for obtaining and providing data required for long-range planning and projections and thatwhich is needed for evaluation of day-to-day operations. STANDARD POSITION DESCRIPTIONS (SPD): PD24496 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $125776 – $172915/yr.
This position is eligible for telework.
Applications close on 2026-09-03.
There are 5 openings for this position.
This is a Monday-Friday, Day Shift hours negotiable start time between 6:00am and end time by 6:00pm, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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