This position is located within the Business Office / Health Administration Service (HAS). The Scheduling Manager is responsible for directly and indirectly supervising Business Office / Health Administration Service (HAS) staff, including subordinate supervisors, scheduling auditors and trainers, Lead Medical Support Assistants (MSAs), Advanced Medical Support Assistants (AMSAs), and telephone operators.
Duties include, but may not be limited to the following: Serves as the Scheduling and Auditing Section Manager (Scheduling Manager) and advises the Chief Business Office / Health Administration Service (HAS), Deputy Chief Business Office / Health Administration Service (HAS), and other officials concerning patient processing, outpatient scheduling oversight, training, and auditing throughout SVAHCS.
Reviews and analyzes data generated from multiple sources and applications such as VSSC, Pyramid, the Corporate Data Warehouse, VistA, and other applicable systems to monitor scheduling operations, identify trends or deficiencies, evaluate implementation of process changes, and assess compliance with scheduling requirements.
The incumbent serves as a liaison among Business Office / Health Administration Service (HAS) leadership, medical center management, service chiefs, clinical personnel, subordinate supervisors, and frontline employees. Evaluate the effectiveness of Scheduling and Auditing Section operations in achieving the mission, goals, performance measures, and objectives of SVAHCS.
Reviews workflow, workload distribution, staffing patterns, training and auditing results, and business processes to determine whether work is organized and assigned effectively and economically. Evaluates staffing and organizational requirements, including the need for positions and the skills and knowledge required to accomplish the section's work. Provides technical and administrative supervision over the Scheduling and Auditing Section.
Plans work to be accomplished; establishes and adjusts short- and long-range priorities; assigns work based on operational requirements and employee capabilities; establishes schedules and completion requirements; and evaluates the performance of directly supervised employees.
Provides advice, counsel, and instruction to employees on work and administrative matters; hears and resolves employee complaints; addresses minor disciplinary matters; and recommends appropriate action in more serious cases. Serve as the facility liaison and coordinator for the Insurance Capture Buffer (ICB), including coordinating system access, completing status reports, participating in conference calls, and responding to related correspondence and assignments.
Advises management and program personnel on budget and resource matters and briefs management concerning spending trends, resource needs, and backlogs affecting scheduling operations. Prepares budget and resource summaries, monitors the status of projects and available resources, identifies trends that may affect expenditures, and recommends solutions or corrective actions.
Work Schedule: Full-Time, Monday - Friday, 7:30am-4:00pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist (Scheduling Manager)/PD148970 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
V19USAJOBS@VA.GOV · 719-227-4600
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $97087/yr.
Applications close on 2026-11-06.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →