**The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.** Lead a team of Medical Support Assistants to ensure efficient patient scheduling and administrative operations supporting Veteran care.
Oversee staffing, workflow, training, quality, and performance while collaborating with clinical teams to improve access, maintain compliance, and deliver exceptional customer service in a fast-paced healthcare environment.
Total Rewards of a Allied Health Professional Major duties of the Supervisory Medical Support Assistant (SMSA) include, but are not limited to: Serves as first-line supervisor for Medical Support Assistants, overseeing daily operations, staffing, workflow, scheduling, quality, and compliance while supporting Veteran access to care. Supervise, train, coach, and evaluate Medical Support Assistants. Manage staff schedules, workload distribution, and daily staffing needs.
Ensure timely and accurate patient scheduling and consult management. Monitor quality, productivity, and compliance with VA policies and scheduling directives. Collaborate with clinical teams to improve patient access and resolve scheduling issues. Support process improvements, training initiatives, and adoption of new tools and procedures.
Primarily sedentary administrative work performed in inpatient and/or outpatient clinical settings, with regular interaction with Veterans, providers, and multidisciplinary healthcare teams. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Schedule may change due to needs of the service.
Compressed/Flexible: No Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Ad-hoc telework may be available with supervisory approval. Virtual: This is not a virtual position. Functional Statement #: 54008A Permanent Change of Station (PCS): Not Authorized
IMPORTANT: If using post-high school education to substitute for high school education, you must submit a copy of your unofficial or official transcript with your application.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
V19USAJOBS@VA.GOV · 719-227-4600
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $66833 – $86880/yr.
This position is eligible for telework.
Applications close on 2026-10-05.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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