The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor to two GS-07 leads and all Medical Support Assistant Advanced (AMSA) staff in Primary Care Clinics (inclusive of New Veterans Services clinic formerly known as OEF/OIF) and is a foundational role within Primary Care Service.
Duties listed below are not limited to: Plan and direct programs at medical center cand/or satellite outpatient clinics with full supervisory responsibility. Assign and evaluate the work of subordinate staff. Resolves complex problems to ensure patient services are met. Evaluate new products, equipment, and systems to recommend improvements for operations. Identify educational or training needs of staff.
Make final decisions on selections, evaluates performance, and takes disciplinary action as necessary. Exercise full administrative and professional responsibility for planning and directing Advanced Medical Support Assistant (AMSA) activities. Extract and analyze data to provide performance measure reports to senior management.
Manage medical center primary care clinic grids, clinic cancellations, clinic letters, and clinic scheduling needs in collaboration with the Primary Care Administrative Officer. Assist with clinic contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Support patient safety standards using the correct Veterans Affairs identification of all patients.
Ensure that all necessary health/administrative information are integrated into the Computerized Patient Record System (CPRS). Screen/receive phone calls in a courteous and timely manner. Train staff on the requirements of VHA Scheduling Directives. Participate in the PACT daily team huddles and weekly team meetings where patient care planning and management occur.
Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Work Schedule: Monday - Friday, 8:00am-4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 916930 Relocation/Recruitment Incentives: Not authorized
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants may be required to provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
maryann.kalisjordan@va.gov · (313) 917-7841
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $58207 – $75666/yr.
Applications close on 2026-09-01.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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