The Supervisory Medical Support Assistant is a highly, specialized position and performs multiple duties. The incumbent collaborates with various Service Chiefs and Supervisors across the health care system and interfaces with VA and Community providers, hospitals, diagnostic and treating facilities, and community-based programs. The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services.
Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant plans, directs and controls the full range of administrative functions and clerical support functions in the Office of Community Care. Provides administrative and clerical assistance; guidance and support to the professional staff and manages the day-to-day activities of the Community Care department, ensuring policies and procedures are followed as they relate to community care.
Interviews and selects new administrative employees subject to the approval of the Chief, Community Care Service. Tracks the progress of new employees, evaluates the performance of all assigned Lead and Advance Medical Support Assistants, counsels when necessary and submits justifications for incentive awards or personnel actions. The Supervisory Medical Support Assistant performs duties independently within the frameworks of established policies and regulatory directives.
Additionally, the Supervisory Medical Support Assistant takes part in strategic planning meetings to assure departmental projected budgets are met. Duties include but are not limited to: Initiates personnel actions, maintains personnel related records, establishes performance standards and competencies, completes performance ratings, writes position descriptions and functional statements, and handles all matters related to counseling, disciplinary action, grievances, etc.
Approves and certifies timecards and manages overtime and tours of duty. Assigns and evaluates work to subordinate staff (consults, notifications, authorizations, uploads, etc.) Evaluates and manages customer service and the telephone, secure messaging, and other communication systems within the Office of Community Care Resolves workplace issues and maintains efficient workflow. Oversees staff orientation and on-the-job training and development of SOPs.
Performs all HR/personnel actions for their subordinate positions. Serves as a knowledge reference. Identifies and participates in performance improvement/systems redesign projects. Serves as a representative to Veterans and the public on matters related to the El Paso VAHCS Office of Community Care.
The Supervisory MSA will assign and evaluate the work of subordinate staff; resolve complex issues to ensure patient services are met; identify educational or training needs of subordinate staff and full supervisory responsibility for supervising at least one Lead MSA and multiple Advance Medical Support Assistants. Develops or updates procedures, policies, or standards.
Develops an ongoing customer service program with emphasis on the first impression, interacts with patients, develops trust and setting the tone for the patient experience. Consults with managers or other personnel to resolve problems in areas such as performance, staffing, or work schedules. Extracts and analyzes data to provide reports in support of performance measures to Chief, CCS.
Creates reports to identify the timeliness of referral processing and initial appointments and develops a quality-of-care monitoring program. Duties continued in Education section Work Schedule: 8:00 AM to 4:30 PM, Monday - Friday Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.
Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Functional Statement #: 52805-F Permanent Change of Station (PCS): Not Authorized
Duties continued: Initiates all requests for personnel action, performance appraisals, certification of time, interviews applicants and makes recommendations to the Chief, CCS for the selection. Responsible for developing and maintaining all administrative records for employees under their supervision, to include labor mapping and cost center assignments, personnel actions and records, FTE rosters and emergency preparedness plans and recall rosters.
Handles all employee-labor relations issues and meets with Union as necessary to ensure a positive and productive relationship Notifies and advises the Chief, CCS of all administrative issues and concerns within the Office of Community Care. Prepares reports and participates in the annual business planning process to determine resources, tools, and equipment necessary to function efficiently and effectively.
Has ability to manage fiscal matters, forecast needs, and identify budget requirements. Utilizes computerized programs and databases to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.
The incumbent leads and participates in staff meetings and huddles and other team meetings to manage and plan patient care; setting priorities and deadlines, adjusting workflow and sequencing of the work to meet team and patient and unit needs. The Supervisory MSA will create and maintain work environment that fosters productivity, customer service and employee satisfaction and acting as liaison between AMSA and staff to resolve conflicts.
The Supervisory MSA will serve as a knowledge reference for staff regarding programs and processes conducted in the OCC. The incumbent is required to have knowledge of the Community Care processes and services. The incumbent will attend Veteran fairs, town hall meetings, and other public events to promote the VA Office of Community Care. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $55882 – $72644/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-08-31.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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