The incumbent serves as a Supervisory Medical Support Assistant (MSA) in the Primary Care Division, at the VA Portland Health Care System. Supervisory MSA's plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility of duties related to the receipt, intake, and indexing of health and administrative information.
The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.
Functions or Scope of Assigned Duties: 25% Medical Support Assistant: The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Assignments at this level include, but are not limited to: scheduling, canceling, rescheduling patient's appointments; monitoring the electronic wait list; Assists other Patient Aligned Care Team (PACT) members in identifying appointments are verified as checked out or no showed; verifying and updating demographics; and discussing basic eligibility and co-pays with patients.
The MSA verifies that insurance information is accurate and complete at time of visit or as requested by veteran and is updated using current software. Complies with the mandatory training requirements for the outpatient scheduling process. 25% Advanced Scope: Advanced Scope: In addition to the full performance duties of the GS-679-5 MSA, the Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model in a Primary Care setting.
The Advanced MSA coordinates with the PACT to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments to the provider matrices by means coordinating with supervisors.
They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. (e.g., assist with communications; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team).
Other assignments at this level include, but are not limited to: Telephone practices; ensure telephonic requests from community care providers and/or internal staff are accurately documented in CPRS and the correct VHAPORHCS medical team members are alerted. Assures ALL calls are processed in a timely manner with minimal wait times, while upholding the standard of warm hand-offs.
50% Supervision: Supervisory MSA's plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility.
Assignments at this level include, but are not limited to: assigning and evaluating the work of direct report staff including the Lead MSA; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operation; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary; making PACT staffing determinations.
The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
3) Supervisory Controls: Employee plans and organizes work with general assistance of the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
Responsible for maintaining the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies and instructions. The employee reports directly to the Administrative Director of the Primary Care Division. Work Schedule: ???????Monday-Friday, 0700-1530 or 0730-1600 Compressed/Flexible: No Telework: No Virtual: This is not a virtual position.
Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
ARTAN.HOXHA@VA.GOV · 5032208262 X58486
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $69798 – $90734/yr.
Applications close on 2026-10-29.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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