The Supervisory Medical Support Assistant position is in the Emergency Department located at Jesse Brown VA Medical Center located at 820 S Damen Ave, Chicago, IL 60612.
Major Duties: -Assigns and evaluates the work of subordinate staff .-Resolves complex problems to ensure patient services are met. -Evaluates new products, equipment, and systems in order to make recommendations for improved operations. -Identifies educational or training needs of staff.-Makes final decision on selections for vacant positions. -Evaluates performance and takes disciplinary action when necessary.
-Responsible for planning and directing the activities of the MSA's. -Extracts and analyzes data in order to provide reports in support of performance measures to senior management. -Plans and organizes work to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments. -Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
-Responsible for maintaining the confidentiality of information obtained to carry out required duties .-Communicates with physicians, case managers, and other allied health professional staff. -Works independently making decisions based on guidelines, precedents and regulations. -Other related duties as assigned. Work Schedule: Monday- Friday 8:00am -4:30pm and every other weekend. Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #:08103F Relocation/Recruitment Incentives: NOT AUTHORIZED Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) PCS Appraised Value Offer (AVO): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Debra.Phillips-Carter@va.gov · 3125697563
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $62470 – $81208/yr.
Applications close on 2026-10-24.
This position is open under the 'Fed Excepted' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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