To manage all aspects of Care in the Community (CITC) prescription processing. Serves as an authoritative information source and expert on all CITC prescriptions received in the pharmacy within the scope of a pharmacy technician. Supervises CITC staff in the provision of comprehensive drug preparation and distribution of CITC medication in accordance with the mission, vision, and goals of the El Paso VA Medical Center.
Major Duties: The incumbent supervises duties that consist of significant scope and complexity, including coordinating day-to-day technical operations, workflow coordination, problem resolution, training and orienting technicians and students, and participating in quality improvement activities specific to community care services.
The incumbent functions as a subject matter expert for CITC prescription processing and collaborates with all other pharmacy supervisors to optimize processes, ensure regulatory compliance, and meet program performance goals.
The incumbent is required to have advanced technical knowledge of VA and non-VA prescription requirements, VA and local formulary processes, prior authorization and non-formulary workflows, controlled substance regulations, and pharmacy information systems including EHRM, VistA/CPRS, and associated applications.
The incumbent resolves routine and complex problems within the program area, and ensures compliance with all applicable federal, VA, and facility policies, regulations, and accreditation standards. The incumbent supports all supervisory activities in all sections of pharmacy including pharmacy dispensing operation, procurement, controlled substances, and clinical.
The Supervisory Technician will be competent in all outpatient technician duties including, the medication procurement process, operation of automation, compounding, all aspects of medication order preparation. The incumbent will ensure compliance with VA and Joint Commission requirements for appropriate monitoring, dispensing and distribution of all medications.
Duties are continued in the Education Section of this announcement: Work Schedule: Monday - Friday 8:00am-4:45pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: This is an onsite position.
Telework may be offered when deemed necessary by the department AD-HOC (Employees who telework on an occasional, episodic, or short-term basis, and have completed required telework training and telework agreement.) (Portion of day acceptable). Virtual: This is not a virtual position. Functional Statement #: 56410-F Permanent Change of Station (PCS): Not Authorized
There are no education requirements for this position. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Duties Continued: Responsible for the management and supervision of care in the community (CITC) pharmacy technicians' section of Pharmacy Service.
Ensures that staff are effectively trained to meet Pharmacy's priorities and customer needs. Balances workload and provides advice, guidance, and direction on a wide range of CITC prescription processing. Structures assignments to create effective workflows. Advises other pharmacy supervisors of significant issues and problems related to work accomplishment. Establishes metrics and analysis systems to ensure actions are timely and reviewed at critical points.
Assesses and revises policies and procedures as needed to find ways to improve quality, timeliness, and efficiency work. Advises and provides counsel to CITC employees regarding policies, procedures, and directives of management. Develops and updates policies and procedures for assigned work area. Provides orientation and develops training programs for staff.
Ensures that mandatory employee training (handling hazardous materials, etc.) is accomplished within established timetables and properly documented in service training files. Explains performance expectations to employees and provides regular feedback on strengths and weaknesses. Holds employees responsible for satisfactory completion of work assignments. Appraises staff performance ensuring consistency and equity in rating techniques.
Hears and resolves employee complaints and refers serious unresolved complaints to higher level management. Initiates action to correct performance or conduct problems including verbal and written counseling and Admonishments. Recommends action in more serious disciplinary matters and prepares documentation to support actions taken. Identifies employee developmental needs and provides or arranges for training (formal and on-the-job) to maintain and improve job performance.
Encourages self-development. Approves master leave schedule assuring adequate coverage for peak workload and traditional holiday vacation time. Promotes an environment in which employees are empowered to participate in and contribute to effective mission accomplishment. Recognizes and takes action to correct situations posing a threat to the health or safety of staff.
Apply EEO principles and requirements to all personnel management actions and decisions, and ensures all personnel are treated in a manner free of discrimination. Reviews functional statements/position descriptions every 2 years to ensure accuracy and the most effective utilization of personnel resources
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61722 – $80243/yr.
This position is eligible for telework.
Applications close on 2026-10-05.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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