WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Taxpayer Services - CARE-Customer Assistance, Relationship and Education REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides authoritative direction and oversight for a Servicewide program involving multilingual tax products and related communication services. Leads the development, implementation, and continuous improvement of policies, procedures, and standards governing multilingual tax products and services.
Exercises final authority for program decisions affecting the content, delivery, and accessibility of multilingual tax products, ensuring accuracy, consistency, and compliance with tax law and IRS policy. Directs the administration and strategic evolution of IRM 22.31.1 and related guidance, ensuring alignment with legislative, regulatory, and administrative changes.
Evaluates program effectiveness using quantitative and qualitative methods and implements program improvements to enhance taxpayer understanding and compliance. Develops and approves program strategies to address emerging taxpayer needs, including underserved and limited-English-proficiency populations. Interprets and applies complex and often ambiguous tax law, regulations, and policy changes, determining their impact on IRS products and communication strategies.
Provides expert advisory services to senior leadership on program direction, risks, and policy implications affecting taxpayer communication. Leads cross-functional coordination with IRS operating divisions and external stakeholders to resolve complex program issues and ensure consistent Servicewide implementation. STANDARD POSITION DESCRIPTIONS (SPD): PD93741 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $125776 – $187093/yr.
This position is eligible for telework.
Applications close on 2026-10-06.
This is a Day Shift - Monday-Friday 8:00am - 4:30pm 40 hours per week. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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