The employee will serve as the Supervisory Program Analyst, located in the Quality, Training, and Risk Management Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee.
The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Major duties include but are not limited to: Provides supervision to the Quality Management Officers who supervise the Quality Management Silent Monitor staff Plans and assigns work, sets priorities, advises employees on program goals and objectives Makes decisions based on sound clinical, evidence-based principles to optimize quality, effectiveness, and efficiency Develops and presents statistical, graphical, and narrative reports necessary to recommend the potential improvements to the Quality Assurance Clinical Officer and VCL leadership Ensures that frontline staff have knowledge and skills in crisis intervention techniques Ensures that call center industry standards, crisis intervention, suicide prevention skills, and information technology skills are being applied throughout VCL Is responsible for disseminating research to the Quality team for appropriate development and utilization in Coaching Explores and implements ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building, and improve business practices within the Quality team and VCL respectively Work Schedule: Tour of Duty is typically Administrative Hours.
Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.
Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Supervisory Program Analyst/PD07826A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $106437 – $172980/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-09-28.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →