Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.
This Supervisory Scheduling Operations Officer position is located at Miami International Airport (MIA), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Directing broad analytical assignments involving scheduling, resource management, staffing allocations and utilization, funding, and deviations from standards to determine validated staffing requirements.
Utilizing expert knowledge of organizational programs and objectives to design and conduct evaluations, and providing portions of the overall project to team members. Providing expert advice and guidance to team members, and consolidating and evaluating data in preparing final recommendations. Assisting executive and management decision makers and various stakeholders regarding schedule planning and concepts.
Working closely with executive and management decision makers to develop, coordinate, implement, and maintain shift bidding and staffing strategies for a CAT X airport. Coordinating and establishing Scheduling Operations Officer (SOO) best practices and basic knowledge training. Identifying and responding to questions, challenges, and concerns regarding scheduling, shift bidding, and staffing applications.
Utilizing agency modeling and optimizing programs to assist executive and management decision makers in determining staffing deployment strategies. Producing briefings regarding scheduling issues using Microsoft Word, Excel, and PowerPoint products. Communicating TSA directives to executive and management decision makers and other stakeholders. Providing authoritative interpretation of TSA policies, as necessary.
Assisting executive and management decision makers in improving the efficiency and effectiveness of aviation security policies. Developing and supporting programs, including the ability to define objectives, develop innovating approaches, identify required resources, communicate roles, coordinate teamwork and establish a management structure. Recommendations serve as the basis for new administrative systems, processes, policies and guidelines, and regulations.
Evaluating, researching, and interpreting complex data, and in drawing appropriate conclusions from varied complex, or conflicting data. Determining new or changing information requirements to be addressed through examination of selected types of data or evaluation methodology, or management analysis to account for variance or new elements in findings sought through program evaluation.
Supervisory/Managerial duties include serving as a first line supervisor for the organization.
This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; and when required, coordinating with customers outside the immediate organization.
Emergency Essential Position: This position is designated as an Emergency Essential (EE) position. This designation requires the employee to remain in a duty status if an emergency arises.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include flexible work schedules; situational telework may be permitted in accordance with departmental policy telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.
Full federal benefits details →
This position is with Transportation Security Administration, Department of Homeland Security.
The posted pay range is $133953 – $174144/yr.
This position requires a Secret security clearance.
Applications close on 2026-10-12.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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