WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Submission Processing - DPO, 1040X Department, ICO ERS REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides technical and administrative supervision to employees performing technical work involving the research and resolution of taxpayer account issues.
Plans, organizes, and assigns work based on program priorities, workload requirements, and employee capabilities, ensuring timely and accurate completion of assignments. Establishes priorities, monitors work in progress, and reviews completed work for quality, accuracy, and adherence to established procedures, taking corrective action as needed.
Exercises full supervisory authority over assigned staff, including developing and communicating performance expectations, evaluating employee performance, and providing ongoing feedback to improve individual and team performance. Identifies training and developmental needs and provides or arranges appropriate training to enhance employee skills in account resolution and compliance actions.
Selects or recommends candidates for appointment, promotion, reassignment, or detail, and takes appropriate personnel actions, including recognition and disciplinary measures. Performs administrative management functions, including approving leave, certifying time and attendance, and ensuring adequate staffing to meet workload demands. Resolves employee concerns at the lowest appropriate level and refers more complex issues as necessary.
Maintains position descriptions and supports effective position management. Coordinates workflow and operational activities to ensure efficient resolution of taxpayer account issues, including delinquent returns and payment enforcement actions. Communicates with management regarding workload status, production levels, and operational issues, and recommends improvements to enhance efficiency and effectiveness.
Ensures compliance with applicable policies, procedures, and quality standards. Performs work of the same kind and level as that performed by subordinates, including researching and resolving taxpayer account discrepancies and compliance issues. STANDARD POSITION DESCRIPTIONS (SPD): PD91695 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $61722 – $82499/yr.
Applications close on 2026-09-08.
This is a Tour of Duty: Day Shift: Monday - Friday, between 6am to 4pm and Swing Shift between 4pm to 1:00am. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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