The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Telephone Operator. The Supervisory Telephone Operator will function in Patient Care Administrative Service.
Major Duties: Supervises all telephone operators as well as oversees all telephone operator functions. Works directly with the telephone operators, medical staff and administrative support regarding procedures, policies, directives as well as after-hours patient care and general telephone services.
Manages all telephone operator administrative functions and collaborates with the Communications Specialist and Assistant Chiefs of PCAS, who oversee functions as patient related technology support of medical campaigns and clinical programs within the medical center. Supervise the work of office, administrative and telephone customer care employees to maintain deadlines, and proper procedures, correcting errors or problems and ensure adherence to quality standards.
Participates in management discussions, decisions, and policy making regarding telephone operations for the medical center. Coordinates telecommunication activities with medical center management and other supervisory personnel as well as with other work units or departments.
Generates telephone operational reports, updating on-call and valid contact information, announcing real-time procedure changes, coordinating communication bulletins and updates as well as emergency communications, drills, and exercises. Trains or instruct employees in job duties, departmental and medical center policies or arrange for training to be provided.
Schedules work assignments, assures equitable distribution of work, and sets short and long-term goals as well as priorities. Responsible for ensuring timely performance of work of a satisfactory quantity and quality. Counsels employees on technical work matters and personally provides or obtains guidance for employees on administrative matters. Work Schedule: Full time Monday-Friday 7:30AM-4:00PM Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Telephone Operator/PD928670 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52688 – $68496/yr.
Applications close on 2026-11-12.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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