Vetting Analysis Division (VAD) conducts vetting and pre-screening of transportation related credential holders and applicants, passengers, and cargo to identify and report potential terrorism-nexus and national security threats.
The National Transportation Vetting Center (NTVC) has a 24/7 Operation to conduct comprehensive vetting, identity verification and resolution, and analysis of passengers, credentialed transportation workers, and cargo to identify high-risk individuals and shipments.
This SUPERVISORY TRANSPORTATION SECURITY SPECIALIST position is located, Technology Systems (TS), Vetting Operations (VO) Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Applies practical knowledge and experience of agency transportation security policies, directives, and regulations.
Translates agency policies, guidance, and policies into written and oral operational guidance for call center personnel operating in the 24-hour operations center. Prepares guidance to ensure operational personnel properly escalate, report, and document incidents of noncompliance by air carriers or airport staff. Resolves recurring issues/problems independently.
Consults with higher-level management when existing guidelines are not available or are not applicable to unique or more complex issues. Conducts aggregate monthly review of calls and call tickets to identify positive trends and areas of needed improvement for the NTVC Operations. Reviews the work of immediate subordinates. Conducts monthly quality assurance reviews. Interfaces with domestic airport staff to obtain direct feedback on the performance of call center personnel.
Performs a variety of supervisory duties and responsibilities to include coordinating and evaluating subordinates' work to assure balanced workload and timely responses to assigned actions.
Provides advice, counsel, or instruction to employees on both work and administrative matters, while developing job descriptions and assigning work to subordinates based on priorities, as well as hearing and resolving complaints from personnel and referring unresolved matters to higher authority.
Conducts the full scope of Supervisory responsibilities including but not limited to taking disciplinary action when necessary, interviewing and selecting applicants for vacancies, establishing performance standards, evaluating performance, recommending training and development, recognizing high quality performance, scheduling and approving leave, and participating in manpower surveys and reorganization study groups as required.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.
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hc-serveu-donotreply@tsa.dhs.gov · 275872
This position is with Transportation Security Administration, Department of Homeland Security.
The posted pay range is $107446 – $139684/yr.
This position is eligible for telework.
This position requires a Sensitive Compartmented Information security clearance.
Applications close on 2026-10-05.
There are 2 openings for this position.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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