The VASRD Program Operations are responsible for providing special project expertise, project management, and data analytics to assist the VASRD Regulations and Implementation teams. Responsible for planning, programming, coordinating, and directing, and reviewing all activities assigned. Monitors programs and activities related to disability benefits and services provided to Veterans, their dependents, or beneficiaries.
Works with other elements of VBA in relation to Veterans' benefits.
Specific duties include: The incumbent is a second level supervisor: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Plans and assigns work, sets priorities, advises employees on program goals and objectives, and makes decisions on work problems presented by subordinate supervisors. Sets performance standards and appraises work of employees.
Identifies developmental and training needs of employees; provide and/or arrange for needed development and training. Hears and resolves employee complaints and refers more serious grievances to higher authority with recommendations for resolution. Counsels employees on work and management policies. Effects minor disciplinary actions such as reprimands and warnings, recommends other action in more serious cases.
Initiates personnel action for recruitment, reassignment, promotion, reclassification, etc. Interviews and selects employees for vacant positions. Actively support special program such as EEO, safety, internal controls, etc. Serves as an advisor to the VASRD PMO assistant director and CS senior leadership on issues regarding technical, regulatory, procedural, and operational aspects of the CS programs.
Studies program operations, economic studies, health outcome studies, new legislation, systems that facilitate automated benefits delivery, management initiatives, and the operation of interacting programs and organizations to assist in the development of new and modified policies and/or regulations.
Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions, which support delivery of benefits and services to Veterans. Participates in special projects devoted to supporting policy analysis and updates. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization.
Undertakes long and short-term research. Studies program activities within CS to support the organization's business goals and objectives. Reviews, monitors, and oversees, the completion of additional assignments, to include but not limited to, special projects and preparation of recommendations for procedural or regulatory change.
Oversees work products from the VASRD PMO to ensure delivery of accurate, clear, and comprehensible documents and emails, to include but not limited to white papers (options papers, position papers, etc.). Provides timely responses, in writing, to internal and external stakeholder inquiries in a comprehensive, accurate, clear, and comprehensible manner, while adhering to accepted standards of formatting and style, spelling, grammar, punctuation, etc.
Prepares all necessary administrative materials, correspondences, and justifications detailing reasons for decisions. Deals with issues of both sensitive and high-profile nature (e.g., Traumatic Brain Injury, Military Sexual Trauma, Agent Orange, Gulf War, etc.) and advises leadership on the national and local impact of changes in process, protocol, or legal statutes, which may impact or shapes the future direction of the organization.
Directs information distribution to internal and external stakeholders. Directs and trains others on application of regulations and processes of rulemaking, as well as rulemaking support functions (e.g., project management, data analysis, etc.). Manages and reviews the work products of the Program Operations staff for quality and consistency. Acts as VASRD PMO Assistant Director, as needed.
Prepares and provides oral presentations to various audiences within CS, VBA senior leadership, department level executives, and outside agencies. Develops PowerPoint presentations covering highlights of new material and providing practical applications and examples. May represent the VASRD PMO Assistant Director at meetings and conferences. Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm. Compressed/Flexible: Not available.
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Supervisory Veterans Claims Examiner; PD415750 Relocation/Recruitment Incentives: Not authorized.
Financial Disclosure Report: Not required.
There is no education substitution for the GS-15 grade level.
Brittani.Freeman@va.gov · 410-230-4400 X11260
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $126384 – $164301/yr.
This position requires a Other security clearance.
Applications close on 2026-11-03.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →