The incumbent is the full alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Decision Review Operations Center (DROC).
Key Responsibilities
Specific duties include: Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitor leave balances, approve/deny leave, and certify timecards. Run production and workload reports. Communicate with senior management. Promotion Potential: This position is at the full performance grade level.
Work Schedule: Monday-Friday, 7:30am to 4:00pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach); PD02102A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required
Requirements & Education
There is no educational substitution at this grade level.
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
What is the salary for this position?
The posted pay range is $100602 – $130786/yr.
Is this position remote or telework eligible?
This position is eligible for telework.
What security clearance is required?
This position requires a Other security clearance.
What is the application deadline?
Applications close on 2026-11-03.
How many openings are available?
There are 4 openings for this position.
Who is eligible to apply?
This position is open under the 'Fed Transition' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov