The Supervisory Veterans Claims Examiner (Military Exposures Operations Manager (MEOM)) leads subordinates under the Military Exposures Team within the Policy Staff.
Team members are responsible for the development, review, recommendation, and update of all Gulf War Military Exposures (GWME) and environmental exposures policy development related to claims promulgation and adjudication for individuals and units who may have been exposed to hazardous materials during recent military operations.
Specific duties include: Supervises the Military Exposures Policy Team who are responsible for applying Veterans' benefits laws and regulations that pertain to CS benefit programs. Responsible for planning, programming, coordinating, and directing, and reviewing all activities for assigned areas of responsibilities. Monitors programs and activities related to disability benefits and services provided to Veterans, their dependents, or beneficiaries.
Works in close cooperation with other elements of VBA in relation to Veterans' benefits.
Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work; assigns work to subordinates based on priorities, evaluates work performance of subordinates; gives advice, counsels, or instructions to employees on both work and administrative matters; interviews candidates for positions in the unit; recommend appointments, promotions, or reassignments; hears and resolves complaints and grievances from employees.
Recommend awards or bonuses for subordinate staff employees. Effects disciplinary measures for minor infractions, such as warnings and reprimands, and recommend other actions in more serious cases. Recommends the use of overtime, training and travel for attendance at meetings. Ensures adherence to EEO, labor-management, physical security and safety and other regulations. The incumbent coaches and counsels assigned division employees.
Finds and implements ways to eliminate or reduce bottlenecks and barriers to productivity. Fosters good team-building practices. Serves as an advisor to the direct and senior leadership on issues regarding technical, regulatory, procedural, and operational aspects of the CS programs for Military Exposures.
Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions, which support delivery of benefits and services to Veterans. Studies program operations, new legislation, automated systems, management initiatives, and the operation of interacting programs and organizations to assist in the development of new and modified policies.
Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Undertakes long and short-term research. Reviews, monitors, and oversees, the completion of additional assignments, to include but not limited to, special projects and preparation of recommendations for procedural or regulatory change.
Deals with issues of both sensitive and high-profile nature (e.g., Agent Orange, Gulf War, etc.) and advises leadership on the national and local impact of changes in process, protocol, or legal statutes, which may impact or shape the future direction of the organization. Assists with information distribution to internal and external stakeholders. Trains others on application of regulations and processes of rulemaking.
Reviews the work products of the Military Exposures Policy Staff for quality and consistency. Ability to establish and maintain effective working relationships with individuals and groups interested in or affected by the program. Ability to respond to challenges or criticisms from workgroup members and stakeholders in a manner that promotes collaboration. Acts as the Assistant Director for Policy, when asked to do so.
Prepares and provides oral presentations to various audiences within CS, VBA senior leadership, department level executives, and outside agencies on Military Exposures. Develops PowerPoint presentations covering highlights of new material and providing practical applications and examples.
Oversees work product from the Military Exposures Policy Staff to ensure delivery of accurate, clear, and comprehensible documents and emails, to include but not limited to white paper (options papers, position papers, etc.). Provides timely responses, in writing, to internal and external stakeholder inquiries in a comprehensive, accurate, clear, and comprehensible manner, while adhering to accepted standards of formatting and style, spelling, grammar, punctuation, etc.
Prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions. Performs other duties, as assigned. Work Schedule: Full time, Monday through Friday 8:00 am to 4:30 pm Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.
Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Supervisory Veterans Claims Examiner; PD39895-0 Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required.
There is no education substitution for GS-15.
laketia.carter@va.gov · (202) 461-7479
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $169279 – $197200/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-19.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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