The Supervisory Veterans Service Representative (Assistant Coach) is the full alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Veterans Service Center.
Key Responsibilities
Major duties and responsibilities include, but are not limited to: The Supervisory Veterans Service Representative (Assistant Coach) is an integral part of VSC. Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns. Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitor leave balances, approve/deny leave, and certify timecards. Run production and workload reports. Communicate with senior management.
Promotion Potential: None, the position is at the full performance level, GS-12. Work Schedule: Full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval.
Routine or recurring telework is not authorized for this position. Position Description/PD#: Supervisory Veterans Service Representative GS-12; 02102A Relocation/Recruitment Incentives: Not authorized Bargaining Unit Position: No Financial Disclosure Report: Not required
Requirements & Education
There is no education substitution at this grade level.
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
What is the salary for this position?
The posted pay range is $89508 – $116362/yr.
Is this position remote or telework eligible?
This position is eligible for telework.
What security clearance is required?
This position requires a Other security clearance.
What is the application deadline?
Applications close on 2026-10-19.
Who is eligible to apply?
This position is open under the 'Fed Transition' hiring path.
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